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Application Support Analyst Job

Job Number: 2017-6526

Address: 2002 Papa John's Blvd

Location: Louisville, KY

Date Posted: 11-9-2017



SUMMARYASA supports packaged application software. They have the ability to install, configure, monitor, load data, write/maintain interfaces, tune, upgrade, and generally keep the package up and running. They may configure the application to address specific business requirements. The ASA II responds to errors within the software, escalating to the vendor for resolution if they cannot resolve the in-house.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.• Install and test new packaged software systems • Develop and maintain installation and configuration procedures.• Upgrade/patch systems and processes as required for enhanced functionality, compliance and security issue resolution• Provide technical support for software issues our users encounter• Contribute to and maintain system standards.• Research and recommend innovative, and where possible automated approaches • Perform daily system monitoring, verifying the integrity and availability of all server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.• Perform regular file archival and purge as necessary.• Perform regular security monitoring to identify any possible intrusions.• Perform ongoing performance tuning, and resource optimization as required• Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness.• Knowledge of Web Services and Services Oriented Architecture is desirable.• Excels at all phases of applications systems analysis and programming activities.• Understands software and hardware requirements of varied departmental packaged systems.• Understands the workflow and process requirements of complex packaged application systems.• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex packaged applications.• Excellent problem solving/analytical skills and knowledge of analytical tools.• Ability to effectively interface with technical and nontechnical staff at all organizational levels.• Understands business function related to the applications.

POSITION QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. Active Learning: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Innovation Management: Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.Verbal Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.

PHYSICAL DEMANDSWhile performing the duties of this job, the team member is regularly required to sit and talk or hear. The team member frequently is required to use hands. The team member is occasionally required to stand, walk, reach with hands and arms.

WORKING CONDITIONSWorking conditions are normal for an office environment.


FUNCTIONAL SKILLS• Knowledge of relational databases, SQL queries• Expertise and experience in the ServiceNow platform is desirable.• Experience supporting packaged application software• Knowledge of Agile SCRUM software development life cycle • Strong problem solving and analytical skills.• Excellent communication and problem solving skills (written and verbal).EDUCATION, EXPERIENCE AND CERTIFICATIONS• Associate degree, or equivalent work experience required. Bachelor's degree desired, preferably in Computer Science or Business Administration.• Minimum of one (1) year experience administering packaged application software. • Hands on experience with system implementation desired.• Vendor management experience preferred.


Exciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John's has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Company utilizes eSignatures for Disclosures and Consent which applies to all Materials, both current and future, related to your application for or possible employment with Papa John's International, Inc. on behalf of itself and its subsidiaries ("Papa John's"). By choosing to click "Apply Now" and move forward in the Application Process you are confirming that you have read, understood and agree to the Company's E-Signature Disclosures and Consent Policy. Please click here to review this policy.

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