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Computer Operator Job

Job Number: 2016-5788

Address:2002 Papa John's Blvd

Location: Louisville, KY

Date Posted: 11-16-2016



The3rd Shift Computer Operator is responsible for monitoring and maintaining the operation and performance of enterprise systems and business critical applications in support of Papa John’s International global data operations.


Essential duties and responsibilities include, but are not limited to as other duties may be assigned, the following:

  • Utilize organizational tools and assets to monitor enterprise systems and business critical applications for proper operation and performance
  • Identify, document and monitor exception conditions; to include initiation of resolution activities and necessary escalation protocols
  • Support and monitor the On-line Ordering (OLO) application environment, which includes network circuits, over 60 Production servers, CISCO hardware, web application deployments and content updates, switch over to redundant/backup site; initiating conference calls with Leadership and technical support, and working in close coordination with the customer support center (Global Operations Support Team)
  • Monitor delivery and distribution of business critical data files from domestic and international stores.
  • Assist internal and external customers with any Data Center environment inquiries or issues
  • Administration of the Tape Management System (TMS), to include maintenance of the tape library and preparation of tapes for transfer to off-site storage
  • Execute and/or facilitate data restores
  • Serve as liaison between other departments and vendors
  • Create and maintain technical documentation in support of team processes and procedures
  • Maintain logs and shift-specific checklists and documentation in support of Data Center Infrastructure and Operations
  • Work schedule requires individuals to work some weekends, holidays and overtime
  • Travel is occasionally required



  • General knowledge of Data Center environment
  • Understands critical applications functionality and interdependencies
  • Working knowledge of systems monitoring tools for hardware, applications and network
  • Event Management skills
  • Incident Management skills
  • Change Management
  • Support of global business data polling; financial jobs; restores from backups; data security; bank file transfers; after-hours secondary Tier 1 help desk; and on-line ordering
  • Prepare and/or maintain documentation pertaining to execution of job-specific tasks
  • General knowledge of Business Continuity Disaster Recovery (BCDR) processes; to include capabilities testing
  • Strong verbal and written communications skills


  • Associate Degree is preferred
  • 3-5 years relevant work experience
  • Virtual server management; content management systems; storage systems; IT infrastructure environment monitoring; web application security; business applications monitoring; Event Management; Incident Management; network monitoring systems (NMS); electronic mail; Change Management; Knowledge Base; terminal emulation; and broadcast messages
  • Experience with the following software and applications is preferred:
  • Active Directory (AD), Citrix
  • SQL, Oracle
  • VMware, Alfresco, Tivoli, Sitescan, Akamaii, Avtech Room Alert, PeopleSoft
  • iSupport, OpenNMS, Lotus Notes, Knowledge Tree, Mimesweeper
  • Foglight, KeyPass, ZOC Terminal
  • Crafters, SharePoint, Cisco WebEx, Exact Target
  • Experience with Microsoft Office applications
  • Experience with the following hardware systems is preferred:
  • IBM 3494 Tape Library
  • EMC Storage, IBM Blade Center
  • UPS, Emerson/Liebert climate conditioning
  • Avocent/KVM switches, HP/Troy laser jet printers
  • Fire detection systems
  • ITIL v3 Foundation Certificate is preferred


Exciting things are happening at Papa John’s corporate restaurants. Work where the best ingredient is you!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John’s has over 4,600 restaurants worldwide. We offer a competitive benefits and compensation package. Better Ingredients. Better People.

An equivalent combination of experience and training may substitute for any of the listed position qualifications.

Screening requirements: Criminal Background Check required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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