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Customer Service Representative-Associate Job

Job Number: 2017-6057

Address: 2002 Papa John's Blvd

Location: Louisville, KY

Date Posted: 3-15-2017

THIS IS A CORPORATE POSITION

Responsibilities:

The Associate Customer Service Representative will initiate and receive telephone calls on a daily basis to obtain or verify restaurant food orders for accuracy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Take daily foods orders from the restaurants by making or receiving telephone calls and accurately entering orders into an online ordering system.
  • Review polled orders for reasonableness and verify orders as appropriate.
  • Work with customers to ensure their concerns are addressed and issues resolved.
  • Mail and file various documents.
  • Re-fax failed electronic transfer reports to customers.
  • Perform nightly End of Day processing, including issuing Standard Food Orders.
  • Perform other related duties as assigned.

Qualifications:

FUNCTIONAL SKILLS

  • Able to effectively communicate and give direction verbally and in writing in English.
  • Basic computer skills.

EDUCATION, EXPERIENCE AND CERTIFICATIONS

  • High school diploma or equivalent required.
  • Six months to one year of previous customer service experience is preferred.

Overview:

Exciting things are happening at Papa John’s corporate restaurants. Work where the best ingredient is you!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John’s has over 4,600 restaurants worldwide. We offer a competitive benefits and compensation package. Better Ingredients. Better People.

An equivalent combination of experience and training may substitute for any of the listed position qualifications.

Screening requirements: Criminal Background Check required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Apply:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Company utilizes eSignatures for Disclosures and Consent which applies to all Materials, both current and future, related to your application for or possible employment with Papa John's International, Inc. on behalf of itself and its subsidiaries ("Papa John's"). By choosing to click "Apply Now" and move forward in the Application Process you are confirming that you have read, understood and agree to the Company's E-Signature Disclosures and Consent Policy. Please click here to review this policy.


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