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Customer Service Representative - Corp-Bilingual Job

Job Number: 2017-6389

Address: 2002 Papa John's Blvd

Location: Louisville, KY

Date Posted: 9-18-2017

THIS IS A CORPORATE POSITION

Responsibilities

******BILINGUAL SPANISH/ENGLISH CSR******

ThePart Time CSR will provide bilingual customer service at our Consumer Services Call Center by answering telephone, eMail and other inquiries from customers of the company. In addition they will monitor on-line orders and route to the correct store when assistance is needed. Finally employee will communicate all customer contacts appropriately and follow-up as needed to ensure closure.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

  • Process incoming customer contacts via various means of communication including telephone, eMail, mail and voice mail.
  • Document each customer contact factually, accurately, and efficiently.
  • Perform order entry duties in appropriate databases for proper resolution and follow up of customer contact.
  • Communicate each customer contact to the respective Restaurant Owner/Operator, or other such designated contacts.
  • Escalates unresolved issues according to defined procedures.
  • Follow up on each contact to ensure closure and customer satisfaction as time permits.
  • Assist on-line orders as needed by routing them to the correct restaurant.
  • Will investigate on-line ordering issues, assist as needed, and log problems identified by customers of the company.
  • Update databases to reflect any changes and to ensure accurate information.
  • Work on related tasks or projects assigned by management.

Qualifications

FUNCTIONAL SKILLS

  • Ability to type at least 30 WPM with a high degree of accuracy.
  • Efficient and friendly telephone skills.
  • Proficient with Lotus Notes, Microsoft Word, Excel and Internet Explorer.
  • Required bilingual (Spanish) speak & written language
  • Hours 5pm-10pm, weekends

EDUCATION, EXPERIENCE AND CERTIFICATIONS

  • High school diploma or GED required
  • Six Months to one year of experience required

Overview

Exciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John's has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Company utilizes eSignatures for Disclosures and Consent which applies to all Materials, both current and future, related to your application for or possible employment with Papa John's International, Inc. on behalf of itself and its subsidiaries ("Papa John's"). By choosing to click "Apply Now" and move forward in the Application Process you are confirming that you have read, understood and agree to the Company's E-Signature Disclosures and Consent Policy. Please click here to review this policy.


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