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Customer Service Representative Job

Job Number: 8012cbe7-4772-4f4c-b3cf-a6b10136bab9

Address:1551 Wealthy SE

Location: Grand Rapids, MI

Date Posted: 12-7-2016

THIS IS A FRANCHISE POSITION

Description:
Restaurant Team Members ensure a high quality customer experience -- from preparing ingredients to order taking through pizza packaging for delivery, keeping the restaurant clean, and promoting a positive image. They report to general managers and take direction from managers and shift leaders.
Requirements:
Competencies:--Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles. --Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback). --Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities. --Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can do” attitude. --Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts. Functional Skills. --Cash management skills Physical Demands.While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, push and/or pull, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, and lift and/or move over 51 pounds. Work Environment.While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.
Additional Info:
Must be 18 years of age or older to perform the following duties at Papa John’s: pizza loading, oven tending, pizza cutting, dough docking, dishwashing and pizza delivery Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise If cross-trained as a delivery driver, must have a driver’s license valid under the laws of the state(s) where the team member works, acceptable motor vehicle record, proof of insurance, and satisfactory vehicle Bilingual in certain markets Non-exempt, hourly position Provide additional documentation as required by individual states

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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