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Customer Service Representative - Social Media Job

Job Number: 2017-6614

Address: 2002 Papa John's Blvd

Location: Louisville, KY

Date Posted: 12-5-2017

THIS IS A CORPORATE POSITION

Responsibilities

The Social Media CSR provides an effective customer service experience on social media channels along with monitoring these channels by utilizing strong writing and research skills. In support of branded Papa John's channels, the Social Media CSR will assist the supervisor in consulting with franchisees on their local social media presence. This position is also responsible for protecting the brand and it's Founder/spokesperson throughout all social media channels.

**The hours for this position are 1:30 PM - 10 PM**

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assists in proactively monitoring and analyzing all Social Media sites (Facebook, Twitter, Instagram, You Tube, etc.)
  • Respond to a high volume of activity on social media sites with appropriate responses based on company policies
  • Occasionally perform outbound calls to follow up on customer requests
  • Effectively utilizes tools provided and analytical skill set to determine the next plan of action
  • Monitor and track negative posts and respond appropriately
  • Assess the customers concerns and provide the correct information to rectify the issue
  • Maintain sense of urgency and a poise attitude when taking action on response
  • Continue to stay actively knowledgeable of the latest industry trends, tools, and best practices
  • Escalates urgent matters of concern to Social Media Supervisor as needed

POSITION QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. An equivalent combination of experience and training may substitute for any of the listed position qualification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Overview

Exciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John's has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Company utilizes eSignatures for Disclosures and Consent which applies to all Materials, both current and future, related to your application for or possible employment with Papa John's International, Inc. on behalf of itself and its subsidiaries ("Papa John's"). By choosing to click "Apply Now" and move forward in the Application Process you are confirming that you have read, understood and agree to the Company's E-Signature Disclosures and Consent Policy. Please click here to review this policy.


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