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Director - Product Management Job

Job Number: 2018-6896

Address: 2002 Papa John's Blvd

Location: Louisville, KY

Date Posted: 5-15-2018



The Director, Digital Product Management will play a key role in planning and executing Papa John's consumer experience strategies to exceed our business and Brand goals. This individual will serve as the voice of the customer and function as the conduit between business goals and technology execution for the Product(s) that he/she will lead. The Director must ensure the Product(s) effectively address user needs while also maintaining technical integrity and quality.

The scope of the Director, Product Management's responsibility includes Product strategy, release-level feature choices, economic rationale for every major effort and whole-product thinking. He/she will maintain a holistic view of our digital products in the context of the broader Papa John's business model and must work comfortably with cross-functional stakeholders to create and prioritize the Product(s) roadmap backlog. This position will report to the Vice President, Product Management. He/she will lead a department of managers and external consultants.

  • Understand consumer needs and stakeholder priorities to define Product vision and objectives.
  • Tie in user journey mapping, research & analytics for key customer groups to ensure the Product(s) are meeting defined objectives. Maintain a strong understanding of consumer, market, and competitive trends and activities so that future technologies can be leveraged.
  • Ensure that all development for the Product(s) this individual manages are connected to clearly defined business outcomes.
  • Lead the prioritization investment discussion to safeguard that prioritized investments are in line with expected payback for the Product(s). Be transparent about reasoning encouraging input from multiple stakeholders and defending the integrity of the effort.
  • Facilitate and maintain a strategy and roadmap for the Product(s) this individual will lead. Provide day-to-day tactical objectives and quick, just-in-time decisions to answer execution related questions.
  • Work alongside Operations and Technology stakeholders on execution and optimization. Drive acceptance testing and guide QA with logical, meaningful, and testable acceptance criteria.
  • Collaborate with Marketing on Product positioning, announcements, customer adoption initiatives, launch activities and broader customer engagement.
  • Continuously evaluate progress and communicate successes and learnings. Take ownership for outcomes and ensure there is financial P&L transparency and accountability.
  • Communicate progress, recommendations and obstacles to key stakeholders.


  • Proven understanding of digital technology and applying solutions to business strategy. Product management experience preferred.
  • Ability to translate and articulate business needs into software requirements/User Stories.
  • Excellent communication skills and understanding of software development process.
  • Agile process experience in organizing and guiding teams to succeed.
  • Ability to multi-task and work in a dynamic and flexible environment
  • BS/BA degree required, MBA preferred.


Exciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John's has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Company utilizes eSignatures for Disclosures and Consent which applies to all Materials, both current and future, related to your application for or possible employment with Papa John's International, Inc. on behalf of itself and its subsidiaries ("Papa John's"). By choosing to click "Apply Now" and move forward in the Application Process you are confirming that you have read, understood and agree to the Company's E-Signature Disclosures and Consent Policy. Please click here to review this policy.

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