Skip to main content

Distribution Manager Job

Job Number: 2018-6697

Address: 2513 Lovi Rd

Location: Freedom, PA

Date Posted: 1-17-2018



The Distribution Manager manages all aspects of the warehouse and distribution operation within the Quality Control Center (QCC) to ensure adherence to all quality assurance programs, meets plant productivity goals, develops leadership skills in self and direct report team, while creating a safe working environment according to PJFS standards. This position ensures excellence in customer service through product availability, accurate loads within specified delivery/dispatch windows to Papa John's restaurants.


  • Maintain a high level of productivity through on-the-job training, measurement and follow-up.
  • Perform weekly inventory counts to ensure adequate product supply; order product from selected vendors as needed.
  • Monitor daily distribution of all products, including accurate records of all transactions, purchase orders, packing slips, restaurant invoices, debit/credit memos and inventory count.
  • Partner with transportation team to drive supply chain cost reduction opportunities/solutions.
  • Drive productivity standards by analyzing metrics surrounding key performance indicators. Recommend/implement ways to improve performance.
  • Function as a key member on the QCC Leadership Team, maintaining positive peer relationships/teamwork in leading and demonstrating Papa John's Core values while ensuring daily business and customer service objectives are achieved.
  • Manage departmental budget, including all metric performance and payroll
  • Manage the overall leadership in safety awareness and performance in the department and throughout the QCC.
  • Effectively manage labor through planning, scheduling, and assessment of operational needs.
  • Maintain an organized, efficient and sanitary warehouse and loading dock area to exceed PJFS quality standards.
  • Manage & develop distribution team by conducting regularly scheduled meetings, timely performance reviews and effectively resolving performance issues.
  • Act as liaison with In-Bound Transportation Manager to resolve problems with delivery, order accuracy, supply, invoicing and rejections of in-bound freight.
  • Lead and participate in system wide cross-functional teams and taskforces.
  • Establish department goals and objectives in alignment with PJ Food Service QCC and Company goals.
  • Ensure compliance with PJFS Safety standards, Sanitation and HACCP policies & procedures, federal, state and local regulations (OSHA, FDA, DOL) and all Papa John's International, Inc., policies & procedures.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. An equivalent combination of experience and training may substitute for any of the listed position qualification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ORGANIZATIONAL COMPETENCIES (Mid-Level): Applies to all team members across the organization.

*Supporting Change:Gives extra thought when responding to any team member concerns over the change. Communicates early success stories to promote learning and change. Speaks to the need for team members to learn from their mistakes and think outside the box. In a compelling manner, communicates the "What's in it for me?" (W.I.I.F.M.) factor of the change for team members. Clearly communicates the business rationale behind the change. Explains how each team member will be impacted by the change.

*Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; Is a people builder.

*Planning and Organizing:Turns the vision or strategy into an actionable plan for team members to follow. Plans ahead to achieve short and long-term targets (e.g., people, product, service, sales and image). Uses trends and historical data to build forecasts (e.g., daily, weekly, and quarterly). Identifies future problems and puts plans into place to mitigate them. Ensures that project plans are executed on-time and within budget. Communicates the corporate objectives and clarifies how the team/department's initiatives will help to achieve them.

JOB COMPETENCIESare classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.

Building Effective Teams:Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Supporting Customer Focus:Ensures that each team member clearly understands their role in delivering the customer service brand promise (e.g., within the corporate office or restaurant). Regularly checks assumptions with team members regarding service requirements. Communicates any changes in customer service requirements to team members, in a timely manner. Solicits feedback on the customer experience from a wide range of perspectives (e.g., team members, peers, vendors, operational and corporate office members) and integrates it into the service provided, provides constructive feedback to team members to help sharpen their service delivery. Asks probing questions to clarify customer expectations.

Maximizing Personal Performance: Sets personal performance goals that are clear and measurable (e.g., S.M.A.R.T. goals). Uses the big picture perspective to ensure that all personal goals are aligned to Papa John's corporate goals. Creates personal plans of action to deliver on established goals. Addresses any roadblocks or interruptions to obtaining results whenever possible. Delegates to team members when appropriate to help with the completion of tasks (e.g., given the appropriate experience, knowledge and skills). When necessary, escalates promptly to help resolve any personal performance issues.

Building Alignment: Provides guidance when needed to teams that are dealing with conflict. Builds further alignment by clarifying each party's goals and expectations, and desired end state. Ensures all parties involved have had enough time to resolve their conflict. Gathers input from all parties and integrates it to improve the two-way communication. Communicates concerns regarding any red flags or potential roadblocks to alignment. Maintains open dialogue with all parties and keeps the conflict moving forward, even when there is no clear sign of resolution.

Responsive Management:Encourages team members to take initiative and show persistence. Puts own "footprint" onto the work environment (e.g., the corporate office department or restaurant). Identifies the next step needed to move forward with problems that arise, and which team member needs to own it. Reacts promptly when team members' issues are brought to their attention. Ensures that each team member steps up to own their portion of the work. Identifies what decisions need to be made and who needs to make them, and escalates when necessary.

Communicating Effectively: Modifies style to meet the diverse needs of the audience (e.g., technical and non-technical). Anticipates challenging questions and prepares answers in advance. Takes the extra time to listen and deeply understand comments from team members. Leverages intelligence from internal networks to help customize communication to team members. Uses a genuine communication style that builds long-lasting relationships. Speaks with conviction in order to obtain buy-in from team members

Building Trust:Recognizes both individual efforts and critical milestones for the overall team/department's success. Quickly identifies and expedites the resolution of team/department morale issues. Uses and encourages open and transparent communication. Demonstrates accountability to the team/department by always having each member's back. Attempts to gain team members' commitment by first earning their respect and trust (e.g., avoids micro-managing). Uses leadership without authority (e.g., "first in authority, last in privilege" mindset).


  • Able to effectively communicate and provide verbal and written direction in English required.
  • Must be able to safely operate a forklift and manual/electric pallet jacks.
  • General understanding of mechanical and mathematical skills required.
  • Working knowledge of basic principles of food manufacturing (including Good Manufacturing Practices) and warehouse/distribution operations.
  • Warehouse Management System knowledge.
  • Microsoft Office experience required (Word, Excel, PowerPoint)
  • PeopleSoft, Kronos experience preferred.


  • High school diploma or equivalent required.
  • College degree or equivalent experience in industrial/food manufacturing preferred.
  • 3 years progressive management experience preferred.
  • Working knowledge of local, state and federal regulations and audits required, i.e., FDA audits, HACCP, etc.
  • Formal continuous improvement methodology (Lean Manufacturing, Six Sigma, TQM, etc.) preferred.


  • Occasional travel required.
  • 24/7 on call availability required.
  • Must have flexibility to work all shifts as necessary


Exciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John's has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Company utilizes eSignatures for Disclosures and Consent which applies to all Materials, both current and future, related to your application for or possible employment with Papa John's International, Inc. on behalf of itself and its subsidiaries ("Papa John's"). By choosing to click "Apply Now" and move forward in the Application Process you are confirming that you have read, understood and agree to the Company's E-Signature Disclosures and Consent Policy. Please click here to review this policy.

Back to top