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Watch his story: Jason, Director of Training and Support

Head Coach - Training & Development Job

Job Number: 2018-7086

Address: 2002 Papa John's Blvd

Location: Louisville, KY

Date Posted: 9-12-2018



Develops, manages and delivers learning & development for Papa John's International corporate and franchise operations that supports learning objectives for a variety of topics including but not limited to safety, service, management, sales, maintenance, software, restaurant operations and leadership development. Contributes to the success and profitability of the company through delivery of effective and efficient learning & development content that improves staff performance and retention. Support operations leadership by developing modes of learning & development program execution that is timely and relevant to the skills, knowledge, and abilities needed for fulfillment.

  • Facilitates, administers and maintains learning & development curriculum across the organization.
  • Facilitates instructor-led training sessions, virtual training sessions, and web-based learning programs as required.
  • Partner with other functions to provide learning expertise/consulting and drive common platforms/tools for learning, development and functional onboarding.
  • Performs needs analysis and talent assessments that serve as the foundation for identifying learning & development opportunities.
  • Identifies opportunities for cultural / organizational development and makes recommendations for meeting these development needs.
  • Provides feedback for enhancement of existing course content and identifies needs not addressed by current curriculum.
  • Create, collect, organize, and maintain library of reusable assets such as pictures, video, and templates.
  • Manages the selection and recertification process of all certified trainers that are responsible for delivering any cascaded learning & development content provided by the organization.
  • Work with subject matter experts, and stakeholders to implement learning solutions.



  • Demonstrated application of adult learning principles
  • Strong writing skills with focused attention to details with the ability to analyze, organize, and effectively communicate complex ideas through writing
  • Ability to communicate effectively orally and provide professional narration for recorded training resources
  • Advanced expertise with MS Word, Excel, PowerPoint
  • Knowledge of e-learning technologies and deployment strategies
  • Classroom facilitation skills
  • Strong advisor/partnering skills to work effectively with peers, subject matter experts, and other business partners
  • Ability to learn new software and web-based environments quickly
  • Ability to quickly learn subject matter
  • Resourceful in finding information and fact checking


  • Bachelor's Degree in related field preferred.

Additional Information

  • Frequent travel required
  • Must be 18 years of age or older
  • Must have a driver's license valid under the laws of the state(s) where the team member works,

proof of insurance, and satisfactory vehicle

  • Must be able to work long hours, scheduled or unscheduled, which can include nights, weekends,

and as emergencies arise

  • Ability to successfully perform the job duties of all positions in the restaurant, including pizza


  • Ability to manage with no supervision
  • Exempt, salaried position
  • Employment is contingent upon satisfactory results of a background check


Exciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John's has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, national or ethnic origin, pregnancy, veteran status, uniformed service (as defined by 10 U.S.C. § 101(a)(5)), protected disability status, genetic information, sexual orientation, gender identity, or any other characteristic protected by statute or local law.

The Company utilizes eSignatures for Disclosures and Consent which applies to all Materials, both current and future, related to your application for or possible employment with Papa John's International, Inc. on behalf of itself and its subsidiaries ("Papa John's"). By choosing to click "Apply Now" and move forward in the Application Process you are confirming that you have read, understood and agree to the Company's E-Signature Disclosures and Consent Policy. Please click here to review this policy.

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