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POS Business Systems Analyst - International Job

Job Number: 2017-6549

Address: 2002 Papa John's Blvd

Location: Louisville, KY

Date Posted: 11-13-2017




Papa John's is looking for a Point of Sale (POS) Business Analyst with the International Restaurant Technology team. Direct responsibility to research, source, manage, update, document, and support restaurant technology systems including Point of Sale software and hardware from various vendors. If you have POS experience, we want to hear from you!.


  • Act as the primary Project and Vendor manager for the sourcing and implementation of Restaurant POS solutions for franchisees or corporate stores in new countries.
  • Sourcing POS vendors, Call Center solutions, and integrated eCommerce solutions for use within various International markets in the Middle East, Europe, and Asia Pacific.
  • Create work plans and quality assurance scripts for implementing new or modified software and hardware in restaurants
  • Lead new project initiatives directly related to restaurant technology and associated backend systems including 3rd party vendor integrations
  • Manage project tasks and assignments to a successful completion, create process and procedure documentation as necessary
  • Coordinate with outsourced support resources and vendors to ensure that IT policies, standards, and procedures are followed
  • Identify, research, and resolve technical issues and escalate issues to other support teams as necessary
  • Consult with business unit management and personnel to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, formatting, and security requirements.
  • Continually cross-train with other restaurant technology disciplines including labor and inventory management, eCommerce online ordering systems, to further enhance skillset and backup other members of the team
  • Define and document functional specifications for new or modified business systems, including process flows, business logic, and mapping documents.
  • Complete report specification documents using information gained thru analysis of business functions
  • Consult and coordinate with IS resources (internal and external) to assist in the design and development of automated business systems.
  • Document and Conduct high level integration testing of systems. Provide guidance and support to end users during User Acceptance testing.
  • Review training documentation as needed, providing input to technical writers and assist with training as required.
  • Relative to assigned project deliverables, review bugs reported by franchisees or testers to determine validity before assigning to development for work
  • Other tasks as assigned based upon project needs

POSITION QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The below requirements may be substituted for an equivalent combination of education, experience and training that provides the required knowledge, skills and abilities sufficient to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ORGANIZATIONAL COMPETENCIES(Individual Contributor): Applies to all team members across the organization.

*Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

*Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

*Active Learning:Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

JOB COMPETENCIESare classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Conflict Management:Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.

Inspirational Leadership:Consistently showing responsibility and credibility. Consistently models the Papa John's Core Values, Always has the teammate's back, Behaves in a friendly, professional and respectful manner, Shows appreciation for the hard work of teammates, Understands the strengths and challenges of each member of the team/department, Understands the importance of each team member's role in the overall success of the team/department.

Promoting Trust: Modeling excellence and transferring own expertise to help others. Shows a willingness to collaborate and work together with others towards a common goal (e.g., believing "the enemy is not in the room"). Has a solid understanding of oneself and the ability to regulate their own actions or behaviors in certain situations. Accepts full responsibility for making a mistake or giving poor advice, without taking it personally. Communicates technical information to others in a simple, concise, and direct manner. Actively listens to understand first before responding. Follows up after offering others advice to ensure that the message was clearly understood

Team Player:Showing a willingness to put the team's needs before their own. Gets to know other team members with ease. Demonstrates a high level of participation and motivation within the team. Attempts to meet individual team member needs. Shows a willingness to give and receive feedback. Clearly understands the team's purpose and each member's role. Recognizes the importance of individual diversity

Driving Efficiency: Analyzing how own time is being spent and setting priorities to maximize efficiency. Juggles own time effectively across several competing projects. Distinguishes among tasks/activities and places higher priority on the most important ones. Proactively schedules tasks, weekly/monthly plans and daily to-do lists. Schedules enough time to ensure the most


  • Experience in restaurant POS administration/management, restaurant support, or an equivalent combination of education and experience
  • Strong customer service skills
  • Must have knowledge of API concepts and how POS interacts with various other technologies within a restaurant environment
  • Proven experience Utilizing project management software to accurately track project scope and timelines
  • Experience with and working knowledge of Restaurant POS and Backoffice applications is required
  • Must have in depth knowledge of restaurant technologies and how they function within the restaurant environment
  • Experience writing traditional requirements documents, use cases and user stories
  • Experience creating wireframes and visual mock-ups
  • Experience reviewing test plans and test cases for requirements coverage
  • Experience with onsite & offshore teams is a plus
  • Logic and system analysis skills
  • Project management skills are required
  • Creative in technical solutions and possesses strong problem-solving skills
  • Strong communication skills with the ability to educate and inform user groups
  • Analytical skills to identify trends and dig into root cause of problems
  • International travel required
  • Preferred:
  • Experience with other restaurant systems such as Kitchen Display Systems, Delivery Management systems, online ordering and loyalty programs, and Call Centers is highly preferred


  • Associate degree, or equivalent work experience required. Bachelor's degree desired
  • One (1) to three (3) years' experience in POS required
  • Project Management experience preferred
  • Excellent analytical and problem-solving skills coupled with attention to detail and thoroughness
  • Previous International Experience preferred


While performing the duties of this job, the team member is regularly required to sit and talk or hear. The team member frequently is required to use hands to finger, handle, or feel. The team member is occasionally required to stand, walk, reach with hands and arms, repetitive use (or motion) of arms and hands, bend and stoop, and lift up to 10 pounds.


Working conditions are normal for an office environment.


Exciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John's has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Company utilizes eSignatures for Disclosures and Consent which applies to all Materials, both current and future, related to your application for or possible employment with Papa John's International, Inc. on behalf of itself and its subsidiaries ("Papa John's"). By choosing to click "Apply Now" and move forward in the Application Process you are confirming that you have read, understood and agree to the Company's E-Signature Disclosures and Consent Policy. Please click here to review this policy.

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