Job Number: 2017-6142
Address: 2002 Papa John's Blvd
Location: Louisville, KY
Date Posted: 9-18-2017
THIS IS A CORPORATE POSITION
TheSenior Director, Customer Strategy and Loyalty, will build Papa John's sales and brand equity by leading key customer initiatives including the evolution of the Papa Rewards loyalty program. He/she will champion an insight driven strategy that advances the Brand's customer lifecycle management approach. This position will promote that a great customer experience is the pathway to sustainable differentiation in the marketplace ultimately leading to loyalty, advocacy and repeat business. He/she will champion that Papa John's customer journey is consistent, connected, simple, relevant and delightful.
This position reports to the Product Management Vice President within the Global Digital and Technology department and will work very closely with Marketing. The scope of the Senior Director, Customer Strategy and Loyalty's responsibility includes customer level insights, user research, lifetime customer journey mapping, segmentation and all aspects of the Papa Rewards loyalty program. This individual will work with a governance group to establish business rules for how a customer is defined and how the broader organization can engage a customer profile. He/she will play a critical role in the customer transformation initiative currently underway.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned as needed.
DESIRED EDUCATION, EXPERIENCE AND CERTIFICATIONS
Exciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU!
Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!
Papa John's has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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