General Manager
- Job Ref:
- 9d91b8cf
- Location:
- 2545 Madison Ave, Montgomery, AL 36107
- Category:
- Restaurant Management
- Employment Type:
- Full Time
Job Details
General Manager
Manages and assumes responsibility for all functions of a Papa John’s restaurant to ensure high-quality products and customer service are delivered to ensure restaurant profitability. This is
accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensures compliance with all federal, state, and local laws and ethical business practices.
Benefits:
Salary+ BONUSES
Health, Dental, Life and Vision Insurance
Bi-Weekly Pay
Employee Discounts
Bonuses based on performance.
Paid vacations
Responsibilities
Provide quality products to our customers by building a system of quality with team members, which
ensures each delivered product meets Papa John’s standards and accurately
reflects the customer’s order. Professionally and promptly respond to all
customers’ concerns or issues. Solicit customer feedback, share feedback with
team and use feedback to improve restaurant operations and build brand loyalty.
Communicate, train, and promote quality standards to team members by utilizing
all available tools including Operations Manual and Team Member Handbook.
Actively recruit customer focused team members, maintain adequate staffing levels according to
projected sales, properly orient and train team members to exceed customer
expectations, ensure compliance with uniform and appearance standards, establish,
and communicate performance expectations and conduct timely and effective
performance reviews. Document performance issues and take appropriate
disciplinary action, up to and including termination. Effectively coach and
develop team members to ensure the entire team is quality and customer focused;
and build an atmosphere of teamwork, energy, and fun.
Manage sales goals against budget & prior year by providing prompt and friendly customer
service, building check averages through team member training on products and
sales execution. Seek additional sales through traditional and non-traditional
methods by executing creative local restaurant marketing and creating a
positive presence in the community.
Manage profit goals against budget & prior year; ensure food, labor & other controllable
costs stay within budget, & correct deviations from the budget by
accurately utilizing the FOCUS System. Develop & implement appropriate
plans to resolve unfavorable trends and enhance profits. Execute administrative
and cash management duties. Plan and manage adequate inventory levels using the
restaurant’s computerized inventory system to meet sales demands and minimize
loss. Manage company’s assets by ensuring the restaurant is clean, fully
equipped and all equipment operates properly; ensure restaurant always meets
safety and security standards; oversee preventative maintenance and repairs
when necessary.
Key Ingredients
High School diploma or GED required.
Serv-Safe/Local or State
Food Service Certification preferred.
Two years restaurant management or supervision experience preferred.
Must have a driver’s license valid under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle, and the ability to drive.
Skills: Cash management; planning and organization; effective communication
Company Introduction
Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.