Director QCC Operations I

Job Summary

The Director, QCC Operations I is responsible for directing all facets of food manufacturing, to include dough production, distribution, logistics/transportation, maintenance, safety, sanitation, purchasing, accounting, inventory control, team member relations and customer relations. 

Duties and Responsibilities

• Direct all facets of day-to-day operations of QC Center across all functions.

• Lead, direct, and develop QCC leadership team consisting of department/function Manager and extended leadership team consisting of department/function Supervisors and Leads

• Recruit/oversee new talent acquisition to achieve optimal staffing levels, develop leadership and extended leadership teams, conduct timely performance reviews, identify and proactively address performance issues utilizing conflict resolution techniques.

• Ability to strategically partner cross functionally within a dynamic organization (R&D, QA, Supply Chain, restaurant operations, QCC Field Teams, Finance, Human Resources).

• Develop and direct detailed facility productivity improvement plans incorporating organization design and key performance indicators.

• Implement/direct team member leadership development plans and provide on-going feedback to achieve desired business results in a continuous improvement culture.

• Prepare, analyze and drive all facets of QCC performance, including operating and capital budgets, profit & loss statements, and key KPIs including daily productivity indicators (PPH, TPH, MPG, etc.).

• Direct, manage, and execute world class customer service initiatives throughout designated service areas.

• Partner with field restaurant operations to proactively resolve customer service related issues.

• Ensure quality assurance programs maintain product integrity for both internal and external customers.

• Ensure Quality Control Center is compliant with PJFS Safety, Sanitation and HACCP policies & procedures, federal, state and local regulations (OSHA, DOT, FDA, DOL) and all Papa John’s International, Inc., policies & procedures. 

Education, Experience & Certifications

• Bachelor’s degree or equivalent experience in industry required.

• Five (5) to seven (7) years of progressive leadership experience in a manufacturing and distribution environment.  

• Emphasis in food/dough production preferred.

• 5+ years leading an automated production facility, preferably in food manufacturing

• Experience implementing Lean/Six Sigma Manufacturing methodologies in a manufacturing and distribution environment

• Knowledge of warehouse management, transportation management, and inventory control systems

• Functional Skills

• Analytical Skills: effectively uses data to generate insights for operations excellence 

• Planning & Prioritization: highest impact, highest value 

• Financial & Business Acumen 

• Communicates Effectively and Candidly 

• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions 

• Process Improvement: Strive to continually improve 

• Ability to build and leverage talent 

• Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise 

• Ability to effectively communicate, inform, and influence senior leaders  

• Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects 

• Our Values

• EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork

• DO THE RIGHT THING – Integrity, Character and Community

• PEOPLE FIRST – Customer and Team member Focus

• INNOVATE TO WIN – Think Differently and Lead Change

• HAVE FUN – It’s Pizza, It Has To Be Fun!

• Our Core Competencies

• CUSTOMER FOCUSED - Put the customer’s needs first

• RESULTS DRIVEN – Commit to achieving objectives

• INNOVATIVE MINDSET – Open to new ideas and ways of doing business

• STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking

• COLLABORATION – Work together in the most effective way

Papa Johns is an equal opportunity employer.