Analyst FS Help Desk

THIS IS A CORPORATE POSITION

Job Summary

The Help Desk, Analyst support users concerning any type of problem, issue, or questions that arise with the office systems hardware, software, or procedures while maintaining an acceptable customer service level.

Duties and Responsibilities

• Answer incoming telephone requests for assistance from users experiencing problems with hardware, software, and system procedures  
• Log and track calls using a problem management database and maintaining history records and related problem documentation  
• Determine whether the problem is caused by hardware such as a modem, printer, cable, monitor or user error.  
• Collect information about problems and lead users through the procedures  
• Maintain customer service levels  
• Manage open incidents and follow them to resolution  
• Handle all recognition, research, isolation, resolution, and follow-up for routine user problems, referring to more complex problems to second level support  

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.