Customer Service Representative - Full Time

THIS IS A CORPORATE POSITION

Responsibilities

The employee will provide customer service at the Consumer Services Call Center by answering telephone, eMail and other inquiries from customers of the company. In addition they will monitor online orders and route to the correct store when assistance is needed. Finally employee will communicate all customer contacts appropriately and follow-up as needed to ensure closure.

  • Process incoming customer contacts via various means of communication including telephone, eMail, mail and voice mail.
  • Document each customer contact factually, accurately, and efficiently.
  • Perform order entry duties in appropriate databases for proper resolution and follow up of customer contact.
  • Communicate each customer contact to the respective Restaurant Owner/Operator, or other such designated contacts.
  • Escalates unresolved issues according to defined procedures.
  • Follow up on each contact to ensure closure and customer satisfaction as time permits.
  • Assist online orders as needed by routing them to the correct restaurant.
  • Will investigate online ordering issues, assist as needed, and log problems identified by customers of the company.
  • Update databases to reflect any changes and to ensure accurate information.
  • Work on related tasks or projects assigned by management.

Qualifications

  • Ability to type at least 30 WPM with a high degree of accuracy.
  • Efficient and friendly telephone skills.
  • Proficient with Lotus Notes, Microsoft Word, Excel and Internet Explorer
  • High school diploma or GED required
  • Six Months to one year of experience required

Overview

Exciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John's has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®