Customer Service Representative - PT

THIS IS A CORPORATE POSITION

Responsibilities

*This is a part time position*

Provide support concerning issues, problems or questions that arise with the Point of Sale and online systems. These duties include but not limited to hardware, software, procedure, web base applications along with monitoring and routing online orders while maintaining an acceptable customer service level.

  • Answer, evaluate and prioritize incoming telephone calls, voice mail and e-mail while ensuring customer satisfaction levels are being obtained.
  • Interviewing customers to gather information about the problem and, if possible, leading the user through diagnostic procedures to determine the problem and resolution concerning both store systems and online systems.
  • Provide assistance to customers with respect to online ordering service and Customer Opportunities.
  • Communicate any issue that impacts a store or online operation to your lead/supervisor and/or Restaurant Owner/Operator on the contact list.
  • Logging every call using a Customer Relationship Database (CRM) for tracking purposes.
  • Managing and following-up on open cases until resolution.
  • Provide level one (1) support to our customers, while referring more complex issues to level two (2) for resolution.
  • Communicate with your Lead Analyst or Supervisor on any concerns that hinder you from resolving the customer's issues in a timely manner.
  • Work related task or projects assigned by management.

Perform order entry duties related to web-assisted orders along with customer follow-up

Qualifications

DESIRED FUNCTIONAL SKILLS

  • Ability to type at least 30 WPM with a high degree of accuracy.
  • Efficient and friendly telephone skills.
  • Troubleshooting skills related to software.
  • Understanding of daily procedures performed in a restaurant environment.
  • Basic understanding of a Point of Sale system.

DESIRED EDUCATION, EXPERIENCE AND CERTIFICATIONS

  • High school diploma or GED required.
  • Call center experience preferred.
  • Food Industry experience preferred

Overview

Exciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John's has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®