Director Plant Operations - Food Service | Garner, NC | Papa Johns

Director Plant Operations - Food Service



The Director of Operations is responsible for directing all facets of food manufacturing, to include dough production, distribution, logistics/transportation, maintenance, safety, sanitation, purchasing, accounting, inventory control, team member relations and customer relations with the Quality Control Center (QCC).


  • Bachelor’s degree or equivalent experience in industry required.
  • Five (5) to seven (7) years of progressive leadership experience in a manufacturing and distribution environment. Emphasis in food/dough production preferred.
  • 5+ years leading an automated production facility, preferably in food manufacturing
  • Experience implementing Lean/Six Sigma Manufacturing methodologies in a manufacturing and distribution environment
  • Knowledge of warehouse management, transportation management, and inventory control systems  


  • Ability to effectively communicate and give direction verbally and in writing in English required.
  • Ability to read and analyze financial documents with a thorough understanding of P&L and knowledge of the budgeting process. Able to effectively present and communicate performance to senior leadership.
  • Understanding of Good Manufacturing Practices (GMP).
  • General understanding of the Food Safety Modernization Act (FSMA)
  • Working knowledge of basic principles in dough manufacturing/dough production.
  • Demonstrated experience utilizing a formal continuous improvement methodology.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

  • Direct all facets of day-to-day operations of QC Center across all functions.
  • Lead, direct, and develop QCC leadership team consisting of department/function Manager and extended leadership team consisting of department/function Supervisors and Leads
  • Recruit/oversee new talent acquisition to achieve optimal staffing levels, develop leadership and extended leadership teams, conduct timely performance reviews, identify and proactively address performance issues utilizing conflict resolution techniques.
  • Ability to strategically partner cross functionally within a dynamic organization (R&D, QA, Supply Chain, restaurant operations, QCC Field Teams, Finance, Human Resources).
  • Develop and direct detailed facility productivity improvement plans incorporating organization design and key performance indicators.
  • Implement/direct team member leadership development plans and provide on-going feedback to achieve desired business results in a continuous improvement culture.
  • Prepare, analyze and drive all facets of QCC performance, including operating and capital budgets, profit & loss statements, and key KPIs including daily productivity indicators (PPH, TPH, MPG, etc.).
  • Direct, manage, and execute world class customer service initiatives throughout designated service areas.
  • Partner with field restaurant operations to proactively resolve customer service related issues.
  • Ensure quality assurance programs maintain product integrity for both internal and external customers.
  • Ensure Quality Control Center is compliant with PJFS Safety, Sanitation and HACCP policies & procedures, federal, state and local regulations (OSHA, DOT, FDA, DOL) and all Papa John’s International, Inc., policies & procedures.


  • Must be able to plan and carry out a moderate travel schedule.
  • Must be able to be on call 24/7.


While performing the duties of this job, the team member is regularly required to sit and talk or hear. The team member frequently is required to use hands to finger, handle, or feel. The team member is occasionally required to stand, walk, reach with hands and arms, repetitive use (or motion) of arms and hands, bend and stoop, and lift up to 10 pounds.


Essential functions are performed in a distribution/manufacturing environment and in accordance with PJ Food Service safety policies/guidelines. The team member may be required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.