Franchise Business Director



TheFranchise Business Director serves as primary liaison between the franchisor and the operating unit franchise partners in specified territory. Builds strong, credible relationships with franchisees and operating partners through frequent, proactive, honest and informative interactions. Facilitates successful achievement of business goals by performing needs analysis, developing action plans, offering meaningful recommendations and providing results oriented feedback. Viewed by operating unit as invaluable resource while exceeding company goals, upholding core values and operational quality standards and protecting and growing the Papa John's brand. This position may be based out of Nashville, TN, Memphis, TN or Little Rock, AR.

What's on the Menu

  • Consults and partners with franchise business units to develop annual business plans that meet desired goals for comparable sales, profitability, unit growth, and mission critical; ensures execution of business plan by organizing and providing company resources and providing expertise relating to competitive information, sales initiatives, real estate decisions, operations procedures, management structure, community relationship and marketing; assists in the evaluation of franchise expansion opportunities in potential markets; facilitates performance improvement by performing and communicating results of operating unit's progress assessments in an accurate and timely manner.
  • Ensures success of new store openings by coordinating with and deploying Operations Specialists who set timeline and manage openings; tracks and responds to weekly new store sales trends including deploying Operations Specialists to ensure sales grow and exceed planned Performa levels.
  • Proactively partners with the Regional Marketing Directors to develop and grow the franchise operating unit's participation in the marketing co-op; consults with and recommends franchise restaurants to serve as beta sites for product testing and promotions initiatives, provides feedback & direction to them on results; assists in training and coaching on new product rollouts, and other marketing initiatives.
  • Provides timely, clear and informative communication and feedback to Divisional Vice President and other company personnel as necessary, on issues which drive the improvement of the operating units' operations, development and financial health; stays abreast and communicates franchise best practices, proactively obtains knowledge and training in all areas of franchise operations and other areas of the business.


Critical Ingredients

  • High School Diploma or GED required; College degree preferred
  • Five to ten years of progressive operations management experience required with at least three years in multi-unit management required
  • Experience working with franchisees highly preferred
  • Demonstrated knowledge of general math, P&L, and financial analysis skills
  • Demonstrated knowledge of operations business including real estate & construction, cash controls, labor/transaction forecasting, employment laws, and marketing
  • Proficient with PROFIT System or other point of sale syste

Side Items

  • Frequent travel required

  • Must be 18 years of age or older

  • Must have a driver's license valid under the laws of the state(s) where the team member works, proof of insurance, and satisfactory vehicle

  • Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise

  • Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery

  • Ability to manage with no supervision

  • Bilingual in certain markets

  • Exempt, salaried position

  • Employment is contingent upon satisfactory results of a background check


Exciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John's has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®