Insights Analyst - Operations | Atlanta, GA | Papa Johns

Insights Analyst - Operations


The Insights Analyst is a key member of the Papa John’s IDS team, responsible for developing insights from data that helps evaluate current results and identify/support strategies for future growth.

This position is located in the Atlanta office and will directly support the Restaurant Operations team through the use of data gathering abilities to produce:

  • Analysis of sales, orders, ticket, margin, and labor performance/trends

  • Analysis of customer service metrics: customer satisfaction scores, delivery times, make times…

  • Sales forecasting to guide staffing of call centers and related insights to improve impact

  • Insights related to performance metrics throughout the Restaurant Operations hierarchy (corporate and franchise) as well as the regional and DMA level

  • Interactive Tableau dashboards/ad hoc analysis using custom SQL queries

  • Various ad hoc analysis related to Restaurant Operations metrics with action-oriented insights, including forecasting of results

This person will be a trusted partner to leaders within the Restaurant Operations team and must be able to understand the strategic objectives in each business area.

Key requirements of the role:

  • Proven ability to partner with business leaders to gather functional requirements and develop specifications for data analysis and forecasting.

  • Familiarity with analyzing sales, order, customer, demographic, regional, and other trends to identify business drivers, causality, and recommendations to drive business growth.

  • Ability to design and developing flexible/intuitive dashboards and business analysis that enable business leaders to assess performance and develop targeted strategic action plans.

  • Perform analysis related to business opportunities, data modeling, analytical technology, and analytic methodologies.

  • Support the organization by understanding testing methodologies, Q/A processes (including working with other groups/team members as peer review), and test case to ensure data accuracy.

  • Provide deep research and insights on consumer, customer, and store datasets.

  • Demonstrated skill in partnering with both technical and cross-functional teams, including: Restaurant Operations, Restaurant Development, Commercial/Marketing, Supply Chain, and Data/Data Science teams.

  • Develop skills necessary to present analytic findings at an executive summary level.

  • Manage diverse projects and ad hoc requests with excellence and precision.

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.