Manager, Digital Engineering | Louisville, KY | Papa Johns

Manager, Digital Engineering

THIS IS A CORPORATE POSITION

SUMMARY

The Manager of Engineering will provide strategic, organizational, and technical leadership for Papa John’s digital platforms, enabling Papa John’s to lead the industry in exploring, creating, and supporting highest-quality, "consumer first" experiences in various channels. This role oversees an organization accountable for the conception, design, development, testing, implementation, and support of various business-critical services.

In this role, you’ll be responsible for leading teams to deliver platforms which improves consumer experience, developer productivity, and application performance. You’ll be responsible for growing the capabilities of the engineers and managers on your teams. The ideal candidate with possess a passion for technology and team building, and with expertise in scaling consumer-facing online platforms and devices (e.g., smartphones, tablets and consoles).  You must be able to hold your own in technical discussions, be a subject matter expert, and have strategic influence.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned:

  • Drive projects with a range of engineering teams to build, design, implement and maintain mission critical platforms
  • Platform ownership. "Owning" means envisioning, designing, creating, building and supporting. These services need to operate with a high degree of availability and operational excellence
  • Implement values, principles, and habitual actions that keep the organization focused on business outcomes and customer satisfaction
  • Develop the cultural, structural, and technical capabilities of the organization, which includes onsite and remote staff
  • Develop and attract world-class talent (various technology disciplines, e.g. architecture, business analysis, development, testing, etc.)
  • Mentor, guide, and advocate for staff, creating an atmosphere of trust, integrity, innovation, and collaboration
  • Direct portfolio, resource, financial, and performance management activities
  • Adapt and adopt various SDLC methodologies and tools, ensuring that each is a fit for the project type, product type, team makeup, and long-term maintenance profile
  • Manage various aspects of risk and compliance relative to the organization’s assets
  • Manage vendor contracts and operating parameters, and build valuable relationships with third parties
  • Elevate the performance of the team through technical leadership, strategy, and ability to navigate and distill complex processes and architectures  
  • Define and enforce appropriate standards, procedures, and best practices, including but not limited to those aligned with DevOps principles
  • Prioritize workload, budgets, and schedules towards the realization of key business objectives
  • Ensure appropriate types and levels of architecture review, code review, testing, documentation, monitoring, escalation, and metrics to ensure the ongoing Digital Health and production support of our platforms
  • Build deep and productive relationships with various organizations, e.g. Marketing, Infrastructure, Security, Restaurant Operations, Call Center, etc.
  • Create and sustain continued improvement in key areas, e.g. Emerging Digital Channels, Industry Partnerships, User Experience, Quality Automation, Release Automation, Application Performance Management, Reference Architecture, Solution Architecture, Technology Adoption, Service Level Management, Resiliency, Integration, and Analytics
  • Ensure convergence between technology investments and business capability roadmaps, aligning and influencing various levels of management
  • Drive thought leadership and product quality, with a goal of exceeding our customers’ expectations and increasing profit in our digital channels

POSITION QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The qualifications listed below are representative of the knowledge, skill, and/or ability required. An equivalent combination of experience and training may substitute for any of the listed position qualification.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ORGANIZATIONAL COMPETENCIES

*Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

*Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

*Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.

JOB COMPETENCIES

*Decision Quality:  Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; sought out by others for advice and solutions; a relentless and versatile learner; analyzes both successes and failures for clues to improvement; quickly grasps the essence and the underlying structure of anything.

*Dealing with Ambiguity:  Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

*Strategic Agility:  Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans; can manage the creative process of others and bring creative ideas to market.

*Resource and Process Management:              Good at figuring out the resources and processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy, simplification, and integration where others can’t; gets more out of fewer resources.

*Organizational Agility:  Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

*Presentation Skills:  Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and senior leaders; is effective both inside and outside the organization, on both cool and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.

*Negotiating:  Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

*Customer Focus:  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

*Developing Direct Reports and Others:  Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

*Building Effective Teams:  Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

DESIRED FUNCTIONAL SKILLS

  • Professional, technical, interpersonal, and organizational skills commensurate with the duties and responsibilities outlined 
  • Experience in developing and managing an innovation portfolio
  • Experience in digital commerce platforms
  • Experience in digital technology strategy (web, mobile, social, IoT, etc.)
  • Experience in campaign management and personalization technologies
  • Experience in continuous integration, continuous delivery, continuous testing, and other DevOps-related tools and practices
  • Experience in industry best practices and patterns for Analytics
  • Experience in industry best practices and patterns for Integration
  • Experience in Agile and DevOps environments

DESIRED EDUCATION, EXPERIENCE AND CERTIFICATIONS

  • Bachelor's degree in Engineering, Technology, or Information Systems
  • 8+ years relevant work experience
  • 4+ years of technical leadership experience
  • Experience in managing cross-functional teams of 30 or more
  • Experience in managing a multi-million-dollar budget
  • Significant experience in managing high-volume, high-availability, multi-site, internet-facing applications for a Fortune 500 organization

PHYSICAL DEMANDS

While performing the duties of this job, the team member is regularly required to sit and talk or hear. The team member frequently is required to use hands to finger, handle, or feel. The team member is occasionally required to stand, walk, reach with hands and arms, repetitive use (or motion) of arms and hands, bend and stoop, and lift up to 10 pounds.

WORKING CONDITIONS

Working conditions are normal for an office environment.

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.