Manager, Social Media | Atlanta, GA | Papa Johns

Manager, Social Media


The Manager, Social is responsible for supporting messaging and customer support across social media platforms (Facebook, Twitter, Instagram, Pinterest, YouTube) ensuring alignment with the company brand, current campaigns, customer attraction and retention, mission, vision, and values. He/she will manage content flow and serve as a content contributor, as well as help with report metrics with relevant data analysis. He/she will also support Social Cares as an ambassador. This role supports the management of Social Media programs for PJI, furthering public brand awareness, communication, advocacy, customer loyalty and brand-building initiatives. 

  • Support content management and customer support across all owned social media to drive real-time engagement and customer loyalty 
  • Proactively engage with consumers, partners, brands, local markets and influencers, managing the execution of social media strategy to support the brand strategy 
  • Triage and manage customer support
  • issues across all channels 
  • Follow the Standard Operating Procedures for escalating response to posts that involve imminent harm to individuals or pose a critical brand threat 
  • Monitor client channels, competitor channels and overall social landscape to identify/report on content/posts performance 
  • 1-3 years’ experience in corporate or marketing social media support or related roles 
  • Bachelor’s degree; preferred marketing, advertising, or communications 

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.