Manager UX & Design | Atlanta, GA | Papa Johns

Manager UX & Design


The User Experience (UX) & Design Manager is part of the Digital Experience team accountable for building Papa John's sales and brand equity through our direct digital channels including and mobile apps. He/she will ensure that there is a consistent and intuitive user experience across all digital experiences. He/she will address complex problems to find clarity and simplicity resulting in holistic, compelling products that serve the end user. He/she will support digital product user research, design, wireframes, prototypes and content management for, mobile apps and our supporting digital assets. He/she will support the customer experience transformation initiative currently underway.

  • Support Papa John's overall UX strategy and vision for a world-class web and app experience ensuring that it is tightly aligned with PJI's brand and product strategy
  • Collaborate with cross-functional partners; know our customer and represent their needs and voice in the user experience design process
  • Support the experience roadmaps and shopper paths on our site to include site navigation and information architecture, discovery, customization, checkout, as well as defining user experience strategy and experiences for mobile
  • Provide support across the organization and cross-functional partners, brand marketing and product designers on UX best practices
  • Support direct user experience development projects, providing concept, direction, and critical evaluation of projects; review all UX design created by the UX team and outside vendors to ensure usability and achievement of business goals, minimization of user confusion, and consistency with UX and usability guidelines
  • Execute UX and UI processes with key measurable metrics that achieve both quality and rapid time to market
  • Lead a team of visual/UX designers and agency partners, fostering a culture of design thinking, continuous learning and constructive design critique


  • Analytical Skills: effectively uses data to generate insights for operations excellence
  • Planning & Prioritization: highest impact, highest value
  • Problem Solving: ability to use rigorous logic to solve problems with innovative effective solutions
  • Coding Background: general HTML and CSS knowledge is very helpful, along with high-level knowledge of standard languages
  • Process Improvement: Strive to continually improve
  • Financial & Business Acumen
  • Communicates Effectively and Candidly
  • Ability to build and leverage talent
  • Ability to prioritize in a fast-paced environment and meet changing deadlines and priorities on multiple
  • 3-5 years' experience in user experience and design with expert knowledge of e-commerce and mobile design principles, information architecture and user-centered design
  • Bachelor's in user experience, design, or related field
  • Appreciation of standards; proven methods and tools to enforce brand identity and consistency across all projects
  • Experience in creating consumer focused UX that solves complex design problems providing impact to customers and the business

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.