Operations Business Partner | Jefferson City, MO | Papa Johns

Operations Business Partner


The Operations Business Partner - Midwest is responsible for partnering with Franchise Business Partners and the Operations Team to support the successful achievement of business goals. 

This role works collaboratively with Franchise Business Partners, Franchise Business Units and the Operations Team to build strong, credible relationships and provide operations support to ensure sales growth. 

This individual must live in the Midwest division - no relocation assistance will be provided.


  • Manage new store openings, including setting timelines and coordinating with Franchise Business Partners 

  • Partner with Franchise Business Partners to ensure new stores’ sales grow and exceed planned Performa levels 

  • Share timely, clear and informative communication and feedback with Franchise Business Partner on issues that drive the improvement of operating units’ operations, development and financial health 

  • Stay abreast of and communicate franchise best practices   

  • Partner with Divisional Vice President, Franchise Business Partners and Operations Team to make data-driven business decisions to ensure that business goals are being met 

  • Improve systems and procedures and initiate corrective actions on a timely basis 

Competencies: (work habits, attitudes, personal characteristics and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.)

Customer Focused:

Putting the customer's needs first by seeking to understand individual customer preferences, the consumer journey, and advocate for

customer needs. Also, presenting a kind, courteous, and professional interaction on behalf of the company by following company

policies and processes and seeking options to resolve customer concerns. Leveraging customer relationships

(both inside and outside the company) effectively using networks and relationships to increase knowledge and resources for business

solutions and outcomes. Using interpersonal communication skills to build bonds with our customers to work together more effectively

and avoid/resolve conflicts and to navigate the social and political aspects of the organization successfully and positively. Building and

maintaining trust with customers through honesty, dependability, and ethical behavior that is consistent with communicated values.

Result Driven:

Commits to achieving objectives; holds self-accountable and follows through; executes the organization's strategy effectively and achieves the desired business results. Having the drive to meet or exceed specific goals and objectives as quickly as possible, by staying focused on outcomes, leveraging available resources, and by solving problems creatively. Working diligently to achieve results by remaining optimistic and tenacious, and persisting to complete deliverables even in the face of difficulties and by organizing time, energy, resources, and physical space effectively and efficiently. Taking initiative, responding with vision and agility, showing willingness to get things done, taking appropriate action to ensure things move forward and inspiring action in others during periods of growth, disruption, or uncertainty to bring about the needed change

Innovative mindset:

Open to new ideas and ways of doing business; adopts change willingly; change actions, course or approach to doing things in order to suit changing conditions and to achieve the intended outcomes. Actively conceptualizing, analyzing, synthesizing, and/or evaluating information gathered from data sources, observation, experience, and/or reflection to guide understanding and action. Creating an environment and/or processes that break down silos, fosters cross functional collaboration, and creates friendly competition to incent/reward teams for developing and implementing innovative ideas.

Strategic though leadership:

Focusing energy and resources to ensure that team members and other stakeholders are working toward common goals to meet strategic priorities. Engaging in logical and systematic thinking to develop meaningful plans for executing goals. Taking the time to fully explore the data, options, and to assess the organization, setting priorities, and establishing agreements on intended outcomes/results. Maintaining effective strategic communication by using message development, planning, demographic analysis, and research of

audience behaviors and perceptions to craft audience specific messages to align communications with organizational goals. Expressing one’s thoughts and ideas in a clear and effective manner.


Preparing both the organization and team members for the most effective ways to work together in collaboration by encouraging respect, communication, listening, feedback and removing obstacles. Building effective teams by working proactively with others to complete a shared goal and/or provide expertise to a cross-functional goal by sharing ideas, clarifying responsibilities, and regularly

assessing the team's progress against the goal. Also, providing guidance, support and direction to team members through communication, problem-solving, resource management, conflict resolution, and progress monitoring to ensure teams work effectively and efficiently. Developing leaders through coaching, sharing critical feedback on performance gap and intentional growth opportunities to close the performance gap in order to prepare team members to be great collaborative leaders.


  • High School Diploma or GED required; College degree preferred 

  • Five to ten years of progressive operations management experience required with at least three years in multi-unit management required 

  • Experience working with franchisees highly preferred 

  • Demonstrated knowledge of general math, P&L and financial analysis skills 

  • Demonstrated knowledge of operations business including real estate & construction, cash controls, labor/transaction forecasting, employment laws, and marketing 

  • Proficient with FOCUS System or other points of sale system 

  • Travel within region 

Physical Demands:

While performing the duties of this job, the team member is regularly required to sit and talk or hear. The team member frequently is required to use hands to finger, handle, or feel. The team member is occasionally required to stand, walk, reach with hands and arms, repetitive us (or motion) of arms and hands, bend and stoop, and lift up to 10 pounds.

Working Conditions: Working conditions are normal for an office environment.

ADA: Papa John’s will make reasonable accommodation(s) in compliance with the Americans with Disabilities Act of 1990, including changes made by the ADA Amendments Act of 2008.

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.