Operations Business Partner | Albany, NY | Papa Johns

Operations Business Partner


The Operations Business Partner is responsible for partnering with Franchise Business Partners and the Operations Team to support the successful achievement of business goals. This role works collaboratively with Franchise Business Partners, Franchise Business Units and the Operations Team to build strong, credible relationships and provide operations support to ensure sales growth. 


Duties & Responsibilities 

Manage new store openings, including setting timelines and coordinating with Franchise Business Partners  
Partner with Franchise Business Partners to ensure new stores’ sales grow and exceed planned Performa levels  
Share timely, clear and informative communication and feedback with Franchise Business Partner on issues that drive the improvement of operating units’ operations, development and financial health  
Stay abreast and communicate franchise best practices    
Partner with Divisional Vice President, Franchise Business Partners and Operations Team to make data-driven business decisions to ensure that business goals are being met  
Improve systems and procedures and initiate corrective actions on a timely basis 



High School Diploma or GED required; College degree preferred 
Five to ten years of progressive operations management experience required with at least three years in multi-unit management preferred 
Experience working with franchisees highly preferred 
Demonstrated knowledge of general math, P&L and financial analysis skills 
Demonstrated knowledge of operations business including real estate & construction, cash controls, labor/transaction forecasting, employment laws, and marketing 
Proficient with FOCUS System or other points of sale system 
This position is based out of New York. Must be willing to live in Brooklyn, Queens, Manhattan or Bronx. 


Travel within region 

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.