Principal Engineer | Louisville, KY | Papa Johns

Principal Engineer


Principal engineer is responsible for the resiliency of Digital Channels such as websites and mobile apps, APIs, integrations with third party SaaS vendors and other software vendors. Make direct software contributions but also lead a team of contractor resiliency engineers to delivery holistic resiliency solutions. They also play active role working with PJI Architecture community, SRE community, infrastructure community, and with third party vendors. They create foundational resiliency code elements that can be reused. They define software level objectives, such as performance, recovery time objectives, mean time to recovery etc. for various digital products.          

As a Principal Engineer, you will be an extremely knowledgeable engineer on the IDS team and are expected to build and grow the skillsets of the more junior engineers. You are action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. You consistently achieve results, even under tough circumstances. There is also an expectation that the Principal Engineer will demonstrate expertise around modern software design and development.

Major Tasks and Responsibilities

70% - Delivery and Execution:

  • Build rapid prototypes to explore viability of solutions fit to product strategy and upon alignment from stakeholders scale the solution and productionize it
  • Identifies, implements, and shares technical solutions that can be used across the organization
  • Identifies unsecured code areas and implements fixes as they are discovered
  • Identifies product enhancements (client-facing or technical) to create a better experience for the end users
  • Collaborates with Enterprise Architects and with Chief Architecture Owners and creates meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
  • Contributes to enterprise-wide tools to drive destructive testing, chaos testing, automation, or engineering empowerment
  • Defines service level objectives for product to constantly measure their reliability in production and help prioritize backlog work
  • Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
  • Writes custom code or scripts to do “destructive testing” to ensure adequate resiliency in production
  • Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
  • Identifies product enhancements (customer-facing or technical) to create a better experience for the end users
  • Creates meaningful architecture diagrams and other documentation needed for security reviews or other interested parties

20% - Support and Enablement:

  • Field questions from other product teams or support teams
  • Monitors tools and participates in conversations to encourage collaboration across product teams
  • Provides application support for software running in production
  • Proactively monitors production and lower life cycle environments service level objectives for products
  • Works with vendors and open source community to help identify and implement feature enhancements in software products
  • Works with other product teams to create API specifications and contracts for shared data
  • Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
  • Triages high priority issues and outages as they arise
  • Conducts technical interviews of job applicants and contractors to evaluate their skills

10% - Learning:

  • Participates in and leads learning activities around modern software design and development
  • Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
  • Attends conferences and learns how to apply new technologies where appropriate

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.