Sr Director of Operations | Louisville, KY | Papa Johns

Sr Director of Operations


What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! 


Leads a team of Director of Operations for corporate restaurant operations within a region consisting of approximately 60 restaurants, ensuring people development, product quality, customer satisfaction, image management, restaurant profitability and assimilation into Papa John’s culture, while driving initiatives to increase brand loyalty and financial profitability. 


Essential Functions and Responsibilities include the following. 

To perform this job successfully, team members must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned. 


• Ensures region profitability by demonstrating exemplary managerial and operations skills including making quality product; adhering to and ensuring compliance with Papa John’s policies, practices, and procedures by effectively utilizing company resources, monitoring training, providing necessary resources, and regularly visiting restaurants; completing administrative duties; monitoring proper delivery area sizes; and remaining current on operational changes and deploying changes utilizing market resources. 


• Oversees financial goals through effective use of discretionary budgets, investments, and expenditures; participates in marketing co-ops, sets and oversees marketing budget; performs ROI analysis for all facets of the expanded area restaurants’ operations in order to make informed decisions and evaluates operations’ profitability and effectiveness by creating and analyzing various reports, key measures, trends, budgets, comparables, people assessments, and calendars to plan ongoing strategies. 


• Identifies new opportunities for sales growth; implements effective targeted marketing and district developmental strategies and plans to meet or exceed financial and business objectives; supports region and company direction; and monitors the execution of the plans and adjusts as necessary. 


• Performs region planning and leads real estate development efforts utilizing appropriate resources; analyzes new build, relocation, and remodeling needs; determines market needs and conducts ROI analysis; identifies non-traditional restaurant opportunities; works with Development to approve sites according to market needs and site analysis; oversees leases and maintains a good relationship with landlords; and sets and oversees budget. 


• Oversees the Director of Operations for a market and/or restaurants within an expanded area by determining labor needs and setting goals accordingly; leading staffing and recruiting initiatives; maintaining adequate staffing levels; coaching and developing team members; conducting succession planning; communicating performance expectations, assessing developmental areas, and establishing performance measurements and development plans; facilitating conflict resolution and taking appropriate disciplinary action, up to and including terminations; and following all company policies and federal, state, and local laws and ordinances regarding employment. 


• Provides quality customer service to build and maintain a customer base; creates and participates in customer-oriented programs and maintains a strong presence in the community; professionally and promptly responds to customer concerns or issues including customer complaints received through operations services; ensures appropriate and timely resolution of customer concerns or issues. Solicits customer feedback, shares feedback with team, and uses feedback to improve restaurants' operations and build brand loyalty. Develops strong working relationships with corporate departments and operations team. 


Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. 


Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use. 


It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.