Sr Manager Aggregators | Atlanta, GA | Papa John's

Sr Manager Aggregators

THIS IS A CORPORATE POSITION

Responsibilities

The Sr. Manager, Aggregators/New Channels is accountable for building Papa John's sales and brand equity by leading key customer initiatives through third party channels, including sales placed on aggregator channels, orders delivered by aggregators, and new innovative initiatives made possible through these partnerships. He/she is responsible for leading all product, feature and functionality enhancements related to third party partnerships. He/she will serve as the voice of the customer and function as the conduit between business goals and cross-functional execution (tech, marketing, ops, etc.) for New Channels and Third-Party Delivery partners. He/she must ensure the product(s) effectively address user needs while also maintaining technical integrity and quality. He/she will play a key role in the customer experience transformation currently underway

  • Lead execution of strategies to increase transactions, ticket, restaurant and Papa John's International (PJI) profit throughthird party channels
  • Provide subject matter expertise & oversee the execution including channel specific regulations and industry best practices driving towards a best-in-class experience
  • Maintain a strong understanding of consumer, market, and competitive trends and activities so that future technologies can be leveraged
  • Understand consumer needs and internal stakeholder priorities to define business and digital product objectives
  • Drive insights via user feedback, competitive research, industry best practices and digital product analysis
  • Lead the creation, management, and prioritization of the product roadmap, features and backlog in order to drive release planning for the technology, engineering & insights teams
  • Facilitate and maintain a strategy and roadmap for the Product(s) within the Aggregator and New Sales Channel space; manage the customer-centric documentation (user stories/features/requirements) for the digital roadmap and product backlog
  • Coordinate with all cross-functional support groups including Creative Services/Brand, Media, Legal, Operations and Technology & Analytics

Qualifications

  • Analytical Skills: effectively uses data to generate insights foroperations excellence
  • Planning & Prioritization: highest impact, highest value
  • Financial & Business Acumen
  • Communicates Effectively and Candidly
  • Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions
  • Process Improvement: Strive to continually improve
  • Ability to build and leverage talent
  • Ability to Communicate progress, recommendations and obstacles to key stakeholders through various channels
  • Influence and experience in the operations community
  • Bachelor's degree required; MBA preferred
  • 5 years of proven understanding of digital technology and applying solutions to business strategy
  • Product management experience preferred
  • Ability to travel 25%
  • Experience in Restaurant or Retail Operations preferred

Overview

Exciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John's has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®