Coordinator, Supply Chain Support Systems

Job Summary

The Coordinator Supply Chain Support Systems  is responsible to lead and coordinate all service systems within the Supply Chain Customer Service model; while supporting technical aspects including item management/pricing, order management, and communication system. 

Duties and Responsibilities (other duties as assigned)

• Work with cross functional teams across PJI to coordinate projects, activities to resolve customer service-related needs
• Responsible for executing projects and assignments to enhance or improve overall customer service experience
• Develop and execute KPI reporting in coordination with multiple data sources
• Maintain buying agreements and pricing management for domestic and international store locations
• Maintain route change process and delivery schedules for restaurants
• Collaborate with Customer Experience Team and QCC’s new store setups including location reviews, QCC and route assignment
• Identify trends/opportunities, propose possible resolutions, and coordinate implementation with other departments
• Accountable for inventory item management; including new item set up, cross reference functionality and cost update rollup for Finance in multiple systems
• Refine and maintain order validation processes
• Provide reporting and analytics for various Supply Chain groups
• Create, approve and assist in distribution of customer communications including but not limited to memos, electronic messages and templates
• Assist CX call center team when necessary