Director QCC Operations I

Job Summary

The Director, QCC Operations I is responsible for directing all facets of food manufacturing, to include dough production, distribution, logistics/transportation, maintenance, safety, sanitation, purchasing, accounting, inventory control, team member relations and customer relations. 

Duties and Responsibilities

• Direct all facets of day-to-day operations of QC Center across all functions.

• Lead, direct, and develop QCC leadership team consisting of department/function Manager and extended leadership team consisting of department/function Supervisors and Leads

• Recruit/oversee new talent acquisition to achieve optimal staffing levels, develop leadership and extended leadership teams, conduct timely performance reviews, identify and proactively address performance issues utilizing conflict resolution techniques.

• Ability to strategically partner cross functionally within a dynamic organization (R&D, QA, Supply Chain, restaurant operations, QCC Field Teams, Finance, Human Resources).

• Develop and direct detailed facility productivity improvement plans incorporating organization design and key performance indicators.

• Implement/direct team member leadership development plans and provide on-going feedback to achieve desired business results in a continuous improvement culture.

• Prepare, analyze and drive all facets of QCC performance, including operating and capital budgets, profit & loss statements, and key KPIs including daily productivity indicators (PPH, TPH, MPG, etc.).

• Direct, manage, and execute world class customer service initiatives throughout designated service areas.

• Partner with field restaurant operations to proactively resolve customer service related issues.

• Ensure quality assurance programs maintain product integrity for both internal and external customers.

• Ensure Quality Control Center is compliant with PJFS Safety, Sanitation and HACCP policies & procedures, federal, state and local regulations (OSHA, DOT, FDA, DOL) and all Papa John’s International, Inc., policies & procedures.