General Manager

Responsible primarily for the daily hiring, onboarding, and training of new team members, direct supervision of
restaurant team members and delivery drivers (including authority to take corrective action up to and including
employment separation), and supporting the daily operations of the restaurant, ensuring that the team delivers the
required tasks with the highest quality and standards. This is accomplished by being a self-sufficient leader, making
quality decisions, and instilling pride and accountability in team members. Other responsibilities include the
management of shift operations and adherence to all Company policies, procedures, programs, and systems.
Job Purpose: (high-level summary of why position exists and what value it brings to the organization)
This role has primary responsibility for shift management, hiring/firing, onboarding, training, development, corrective
action, and managing performance of restaurant team members and delivery drivers. Restaurant team members and
delivery drivers directly report to this position. This position is assigned to high volume and/or high complexity
restaurants and reports to the restaurant General Manager.
Duties and Responsibilities: (5-8 key activities and decisions for which this role is accountable)
 Provide quality products to our customers by building a system of quality with team members, which ensures each
delivered product meets Papa John’s standards and accurately reflects the customer’s order. Communicate, train,
and promote quality standards to team members by utilizing all available tools including Operations Manual and
Team Member Handbook.
 Ensure food safety certifications are up to date for all team members and manage Company’s assets by ensuring
restaurant is clean and meets safety and security standards at all times.
 Supervise work activities of all non-exempt restaurant team members, including shift leaders, in-store team
members and delivery drivers during assigned work schedule.
 In absence of General Manager, responsible for all functions of a Papa John’s restaurant to ensure high quality
products and customer service.
 Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales,
properly orient and train team members to exceed customer expectations, ensure shift compliance with uniform
and appearance standards, and communicate performance expectations to direct reports. Document
performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach
and develop team members; and support an atmosphere of teamwork, energy and fun.
 Contribute to the achievement of sales goals by providing prompt and friendly customer service through team
member training on products and sales execution.
 Contribute to and execute plans to resolve unfavorable trends and enhance profits of restaurant. Execute shift
level financial controls and cash management responsibilities.
Functional Skills: Education, Experience & Certifications
 Communicates effectively and candidly
 Problem Solving; ability to use logic to solve problems with
effective solutions
 Strong leadership, motivational, and people skills Proven
customer service experience as a manager
 Ability to work independently with minimal supervision, while
delivering results and contributing to team goals
 Dependability/Reliability and Task oriented: Follow through on
commitments, timely delivery on projects, assigned tasks, etc.
 Flexibility: Willing to perform a wide range of tasks, positively
responds to changes in direction and priorities, and accepts
new challenges, responsibilities and assignments
 Successful restaurant management or supervision
experience preferred
 High school diploma (or equivalent) required
 Serv-Safe/Local/State Food Service Certification
 Cash management skills
 Bilingual in certain markets
 Must have a driver’s license valid under the laws of the
state(s) where the team member works, proof of
insurance, satisfactory vehicle and the ability to drive
 Familiarity with restaurant management software, like
POS, ATS and web-based scheduling preferred