Operations Manager

Job Summary

The Operations Manager is responsible primarily for the daily hiring, onboarding, and training of new team members, direct supervision of restaurant team members and delivery drivers (including authority to take corrective action up to and including employment separation), and supporting the daily operations of the restaurant, ensuring that the team delivers the required tasks with the highest quality and standards. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of shift operations and adherence to all Company policies, procedures, programs, and systems. 

This role has primary responsibility for shift management, hiring/firing, onboarding, training, development, corrective action, and managing performance of restaurant team members and delivery drivers. Restaurant team members and delivery drivers directly report to this position. This position is assigned to high volume and/or high complexity restaurants and reports to the restaurant General Manager. 

Duties and Responsibilities

• Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order.  Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.

• Ensure food safety certifications are up to date for all team members and manage Company’s assets by ensuring restaurant is clean and meets safety and security standards at all times.

• Supervise work activities of all non-exempt restaurant team members, including shift leaders, in-store team members and delivery drivers during assigned work schedule. 

• In absence of General Manager, responsible for all functions of a Papa John’s restaurant to ensure high quality products and customer service. 

• Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure shift compliance with uniform and appearance standards, and communicate performance expectations to direct reports.  Document performance issues and take appropriate disciplinary action, up to and including termination.  Effectively coach and develop team members; and support an atmosphere of teamwork, energy and fun.

• Contribute to the achievement of sales goals by providing prompt and friendly customer service through team member training on products and sales execution.  

• Contribute to and execute plans to resolve unfavorable trends and enhance profits of restaurant.  Execute shift level financial controls and cash management responsibilities.