Manager, Technology Implementation

Job Summary

The Technical Implementation Manager will be responsible for the creation of rollout plans and facilitation of system rollouts to field users, through effective planning, communication, task management, customer service and training activities.  The candidate will be a subject matter expert (SME) for Operations in cross-functional team collaboration.  The candidate will streamline and manage technical programs and products through customer service, staff training, and web development. He/she will manage the operations technical platforms and national scheduling.  This role will serve as the technical SME for system implementations and support for Papa John’s as part of the Operations strategy.  

Duties and Responsibilities

• Collaborates with cross-functional teams to develop workback schedule, implementation timeline, communication strategy, and implementation tools to facilitate system rollouts; partners with field leaders and cross functional teams to ensure field user accountability  

• Serve as SME to answer questions, provide best practices, provide technical support, and conduct training as needed  

• Ensures effective training materials are developed and utilized by system end users, collaborating as needed  

• Facilitates implementation activities according to approved plan, revising plan to integrate lessons learned during the rollout process  

• Escalates issues to appropriate team for assistance and resolutions, reports status to leadership and cross functional team.  

• Provides implementation support for systems during rollout and act as Operations’ expert for systems during and after rollout.    

• Troubleshoots operational systems questions and provides feedback for potential system enhancements.   

• Identifies opportunities to increase productivity and reduce expenses through use of systems.