Loss Prevention Manager

Job Summary

The Loss Prevention Manager position is responsible for using multiple reporting systems to initiate and provide on-going support for corporate store investigations relating to internal shrinkage, identification of loss trends and identification of solutions for mitigating loss frequency and severity.  The role does require some travel to be able to accomplish are responsibilities. Specific areas of responsibilities include security vendor relationship management, loss prevention and safety/security awareness, as well as criminal investigation assistance to corporate restaurant operations. The Loss Prevention Manager also works closely with restaurant operations, field personnel, and other groups throughout the organization. In this role, the candidate must possess strong analytical, organizational & time management skills, work independently, maintain confidential information and orientation to detail. This position will report to the Sr. Manager, Safety, Security & Loss Prevention.

Duties and Responsibilities (other duties as assigned)

• Assist the Sr. Manager, Safety, Security & Loss Prevention in development and coordination of Papa John’s security and loss prevention programs, goals and initiatives

• Increase awareness and accountability for Papa Johns existing security and loss prevention programs

• Evaluate business and operational loss risks to determine exposure to loss and recommend appropriate solutions to management

• Evaluate and coordinate loss prevention, safety and shrinkage awareness training programs for field operations

• Utilize reporting and ad-hoc analysis, identify loss trends with shrinkage, theft, and robbery trends communicating with field operations as appropriate

• Review and analyze POS audits, exception reports and other data systems which monitor, measure, identify and control risk

• Enhance / create reports to monitor new trends, while identifying anomalies and investigating where appropriate

• Provide statistical data reporting to support needs of the department

• Partner with security and cash control vendors to drive practices in the field

• Cultivate and maintain strong relationships within the organization, building trust through inclusion

• Assist with robbery & shrink investigations for corporate-owned stores

• Assist with development and implementation of security plans to enhance security and prevent losses

• Serve as liaison to Law Enforcement during course of investigations

Education, Experience & Certifications

• Bachelor's degree preferred or (3-5) years of experience in a Loss Prevention role is required
• Understanding of Store Operations practices is required
• Experience in Loss Prevention management preferred
• LPQ or LPC Certification is a plus
• Certified training in interviewing and interrogation skills (Wicklander Zulawski, J. Reid) is a plus

Functional Skills

• Knowledge of security operations, policies and procedures
• Knowledge of company policies, as well as familiarity with applicable laws and regulations
• Knowledge and technical expertise in internal and external shrinkage controls
• Ability to understand exception-based reporting in the areas of inventory and point of sale (POS)
• Good analytical, organizational, problem-solving and prioritization skills
• Proficiency in Excel, Word, PowerPoint, Outlook
• Ability to work cross functionally with various departments in the organization
• Highly organized with the ability to multi-task.

• Problem Solving, Analysis & Innovation:

• Key Areas of cash & product loss, inclusive of internal theft, as well as robberies
• Shrink within Corporate-Owned stores
• Shrink within QCCs
• Other areas as identified

Our Values

• EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN – We champion and challenge for a better way in all we do.
• HAVE FUN – We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
• CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
• BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
• WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.