Customer Relations Rep

Job Summary

Duties and Responsibilities

• Manage and provide world class customer service and resolve restaurant issues in real time to ensure restaurant operations have product necessary to enable sales.  

• Maintain effective business relationships with Franchise and Corporate restaurant management  to ensure business processes are followed.

• Maintain essential 7-day telecommunication hours of operation for proper restaurant support.

• Process auto-shipments to support store promotions and QCC support auto shipments.

• Cross-train and provide support for non-trad store set up .

• Work closely with Quality Control Center management on customer concerns, following issues to closure. 

• Process all QCC to restaurant credits and provide necessary accounting documentation.

• Utilize the CRM system to provide quality service concern resolution within established departmental service goals.

• Maintain non-trad and domestic restaurant daily food orders via reporting, order entry and editing.

• Develop and provide field with various communications necessary for restaurant operations.

Education, Experience & Certifications

• High school diploma or equivalent  

• Eight(8) months working on a predictive dialing system in a call center, preferred  

Functional Skills

• Analytical Skills: effectively uses data to generate insights for operations excellence 

• Planning & Prioritization: highest impact, highest value 

• Financial & Business Acumen 

• Communicates Effectively and Candidly 

• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions 

• Process Improvement: Strive to continually improve 

• Ability to build and leverage talent 

• Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise 

• Ability to effectively communicate, inform, and influence senior leaders  

• Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects 

Our Values

• EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN – We champion and challenge for a better way in all we do.
• HAVE FUN – We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
• CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
• BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.

Papa Johns is an equal opportunity employer.