Director, Delivery Strategy

Job Summary

We are seeking a highly motivated and experienced individual to join our team as the Director, Delivery Strategy. This candidate is accountable for building Papa John’s sales and brand equity through our first and third-party delivery channels to drive transaction growth, customer satisfaction, and retention. This person will be a customer-first advocate and will oversee the strategy, economic rationale, and tactics for profitably growing delivery channel demand.

This candidate will define a vision for the delivery growth opportunity for Papa Johns and will work with cross-functional teams to bring that strategy to life. The ideal candidate will balance consumer needs with business priorities, outlining a path for growing first-party/native delivery while also driving incremental occasions on third-party Aggregator platforms.

Duties and Responsibilities (other duties as assigned)

• Develop and implement a comprehensive channel growth strategy that aligns with the company’s overall business objectives and targets
• Lead and execute initiatives to increase transactions, ticket, and profit through first and third-party delivery channels
• Analyze market trends, customer preferences, and competitive landscape to identify opportunities that meet company objectives
• Provide subject matter expertise & industry best practices driving towards a best-in-class customer experience
• Collaborate with cross-functional teams including Operations, Marketing, and Finance to develop and implement programs and initiatives that drive incremental demand
• Lead relevant external partner contract negotiations and manage ongoing relationships
• Prepare and present regular reports and updates to senior management on delivery channel performance and progress toward goals
• Communicate successes and learnings across and up the organization; take ownership for outcomes and facilitate financial P&L transparency and accountability

Education, Experience & Certifications

• 10+ years of proven understanding of digital technology and/or online retail, while applying solutions to business strategy  

• Bachelor’s degree required; MBA preferred  

Functional Skills

• Proven experience developing and implementing delivery strategies, preferably in the QSR or food service industry
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions
• Excellent project management skills, with ability to manage & prioritize multiple projects simultaneously
• Strong negotiation & vendor/partner management skills
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build relationships with external partners
• Knowledge of delivery platforms, technologies, and industry best practices
• Ability to thrive in a fast-paced environment

Our Values

• EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN – We champion and challenge for a better way in all we do.
• HAVE FUN – We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
• CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
• BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
• WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.