Senior Manager, QCC Operations

Job Summary
The Senior Manager, QCC Operations, is responsible for leading and overseeing a team of QCC Managers across Distribution, Production, Transportation, and Maintenance. This role focuses on engaging team members, optimizing operational excellence, and ensuring compliance with quality, safety, and regulatory standards. The Senior Manager provides vision, direction, and measurable goals for the functional units while driving cost per piece through cost control and strategic initiatives.
 
Duties and Responsibilities (other duties as assigned)
 
Team Member Engagement
•    Lead a minimum of two functional units (dough production & sanitation, warehouse inbound/outbound, transportation, customer service, or maintenance).
•    Provide vision, direction, and measurable goals for direct reports.
•    Hire, mentor, evaluate, and if necessary, discipline team members.
•    Develop incentive programs, manage labor planning, and support leaders’ development 
 
Operational Excellence
•    Drive cost per piece through cost control and strategic initiatives.
•    Enforce quality, safety, and regulatory standards.
•    Optimize processes and productivity; implement strategic initiatives.
•    Serve as the primary operations leader in the Director’s absence 
 
Financial Leadership
•    Help create and manage annual operating and capital budgets.
•    Analyze P&L, identify cost-saving opportunities without sacrificing quality.
•    Track capital improvements and budget expenditures 
 
Customer & Stakeholder Engagement
•    Build relationships with franchisees, store GMs, suppliers, and internal customers.
•    Model service-oriented best practices and ensure delivery accuracy.
•    Drive inclusive culture to support Papa John’s brand

Education, Experience & Certifications
•    Minimum of 5 years in distribution and/or manufacturing operations.
•    Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred.
 
Functional Skills
•    Proven track record of successfully leading and mentoring teams
•    Strong understanding of cost control, process optimization, and strategic implementation
•    Excellent communication and interpersonal skills
•    Ability to develop and manage incentive programs and labor planning
•    Experience in enforcing quality, safety, and regulatory standards
•    Leadership and team management
•    Operational planning and execution
•    Process optimization and productivity enhancement
•    Cost control and financial management
•    Strategic thinking and problem-solving
•    Effective communication and direction setting
•    Compliance with regulatory standards
 
Our Values
•    EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
•    DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
•    PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
•    INNOVATE TO WIN – We champion and challenge for a better way in all we do.
•    HAVE FUN – We find joy, create meaningful impact and celebrate the journey together
 
Our Core Competencies
•    CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
•    RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
•    CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
•    BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
•    WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
 
Papa Johns is an equal opportunity employer.