Training Implementation & Support Coordinator

Job Summary
The Training Implementation & Support Coordinator plays a key role in supporting the launch, completion, and sustainment of training initiatives that help our team members grow, perform, and thrive. This role focuses on coordinating the logistics and digital execution of training programs, managing restaurant training Learning Management System (LMS) content, and ensuring a seamless experience for learners across the organization.         
     
Duties and Responsibilities (other duties as assigned)
 
LMS & Training Systems (PIZZAcademy powered by Schoox)
•    Upload, package, assign, and manage training content with care and precision.
•    Own system-level tasks like user group management, reporting, and testing.
•    Maintain content version history and ensure timely archiving of outdated materials to support system accuracy and compliance.
•    Troubleshoot LMS issues, support end users, and escalate technical needs as needed to ensure learners can succeed. 
•    Follow the guidance and processes of the Learning Technology team in HR as well as provide feedback.
Training Project Support
•    Coordinate project dates and task lists to keep training rollouts on time and organized.
•    Collaborate with the broader training team on initiatives, milestones, and content readiness.
•    Support recurring operational tasks like data pulls, field communications, and maintenance of resource libraries using SharePoint, OneDrive, and Monday.com.
Stakeholder Collaboration
•    Partner closely with restaurant managers, above-store leaders, and operations field teams to ensure content is delivered in the right way at the right time.
•    Support collaboration with HR, Communications, Brand Standards, and Instructional Design to Innovate to Win and build consistent, effective learner experiences.
•    Collect feedback from the field and share insights with the Director of Training to continuously improve.
 Optimization & Continuous Improvement
•    Help reduce LMS-related support issues by anticipating learner needs and simplifying user experiences.
•    Maintain clean and well-organized digital ecosystems that help every team member find what they need, when they need it.
•    Document and continuously improve SOPs related to training implementation and workflows.

Education, Experience & Certifications
•    Associate or Bachelor's degree preferred (Business, Education, Communications, or related field).
•    2+ years in a training, implementation, or support role—preferably in QSR, retail, or hospitality.
•    Proficient use of LMS platforms (Schoox preferred), with strong digital fluency in Microsoft Office, SharePoint, and Monday.com.

Functional Skills
•    Excellent attention to detail, time management, and follow-through.
•    Clear communicator with a People First and Customer Service mindset.
•    Strong documentation skills and a proactive, collaborative work style.
•    Passion for organization, systems, and helping others succeed.
•    Initiative & Follow-Through
•    Customer Service Mindset
•    Project Coordination & Ownership
•    Communication & Collaboration
•    Documentation & Digital Organization

Our Values
• EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN – We champion and challenge for a better way in all we do.
• HAVE FUN – We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies
• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
• CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
• BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
• WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
     
    Papa Johns is an equal opportunity employer.