Director, Ecommerce Engineering

Job Summary
     
The Director of Ecommerce Engineering is responsible to lead the engineering strategy, execution, and quality assurance for our end-to-end digital platform—including mobile, web, third-party digital experiences, integration with in-store systems, and back-end services. The role is involved in integrating AI and GenAI into our technology stack, driving the development of innovative solutions that enhance speed, accuracy, personalization, and operational agility driving the digital transformation at PJI.

The role is responsible to partner with industry experts and internal technology leaders to lead the design, development, and implementation of cutting-edge solutions that enhance PJI’s customer engagement, drive brand loyalty, and streamline operations. 
     
     
Duties and Responsibilities (other duties as assigned)
 
Leadership & Strategy

• Define and drive the software engineering and quality vision across the digital platform.

• Lead and scale cross-functional teams (backend, frontend, QA, SDET, platform engineering, operations) in a matrixed environment.

• Champion Agile, CI/CD, DevSecOps, and AI/GenAI-first development principles.

AI & GenAI Integration

• Partner with AI/ML and product teams to embed AI/GenAI into customer-facing and operational tools.

• Guide the evaluation and adoption of GenAI platforms (e.g., OpenAI, Anthropic, open-source LLMs) across digital experiences.

• Oversee ethical, secure, and scalable AI implementations.

Quality Engineering

• Build a world-class quality engineering function within the PJI Ecommerce that ensures automation-first testing, performance monitoring, and release governance.

• Establish strong release pipelines with real-time metrics on reliability and user satisfaction.

Digital Platform Modernization

• Oversee cloud-native architecture decisions and platform modernization initiatives (e.g., microservices, API-first, edge computing).

• Ensure platform scalability to support high-volume QSR environments, including drive-thru, kiosk, and mobile ordering.