Field Systems Installer

Job Summary

The Installer/Trainer is responsible to ensure the point of sale system is set up, installed, and trained according to guidelines. This role is responsible to provide support for the system during a restaurant opening day. 

Job Responsibilities (other duties as assigned)

• Install, train, and support computer hardware and software by applying skills acquired through the company’s sponsored certification program. Assume full accountability to insure the installation meets all standards. 

• Train store personnel on the use of the point of sale system, including troubleshooting, order entry, driver dispatch, and demonstrating the appropriate use of the system manual. 

• Complete all status reports and documentation with regard to the installation. Complete and file timely & accurate expense and time reports according to established guidelines. 

• Provide maintenance and support for all IS when not travelling. 

• Formulate and execute decisions based on previous field level experiences, related to unique circumstances that occur during the course of the assigned installation, training and support of the field systems team members. 

• Travel required based on business needs.

Education, Experience & Certifications

• High school diploma or GED required 

• One (1) to two (2) years related experience required 

Functional Skills

• Planning & Prioritization: highest impact, highest value 

• Financial & Business Acumen 

• Communicates Effectively and Candidly 

• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions 

• Process Improvement: Strive to continually improve 

• Ability to build and leverage talent 

• Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise 

• Ability to effectively communicate, inform, and influence senior leaders  

• Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects 

Our Values

• EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN – We champion and challenge for a better way in all we do.
• HAVE FUN – We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
• CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
• BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
• WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.