Shift Leader

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability.  Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems.  Ensure compliance with all federal, state and local laws and ethical business practices. 

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.

• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security. 

• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.  

• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management. 

• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.  Execute cash management duties.  Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.  

Education, Experience & Certifications 

• High School diploma or GED preferred 

• Serv-Safe/Local or State Food Service Certification preferred 

• Previous restaurant shift lead experience preferred 

• Successful and stable employment history

• Must be 18 years of age or older 

• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, 

•  weekends, and as emergencies arise 

• Ability to successfully perform the job duties of all positions in the restaurant.

Functional Skills

• Planning & Prioritization

• Communicates Effectively

• Process Improvement

Our Values

• EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
• DO THE RIGHT THING – Integrity, Character and Community
• PEOPLE FIRST – Customer and Team member Focus
• INNOVATE TO WIN – Think Differently and Lead Change
• HAVE FUN – It’s Pizza, It Has To Be Fun!

Our Core Competencies

• CUSTOMER FOCUSED - Put the customer’s needs first
• RESULTS DRIVEN – Commit to achieving objectives
• INNOVATIVE MINDSET – Open to new ideas and ways of doing business
• STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking
• COLLABORATION – Work together in the most effective way

Papa Johns is an equal opportunity employer.