Technical Delivery Manager

Job Summary 

We are seeking an experienced Technical Delivery Manager to lead the end-to-end implementation of a next-generation Restaurant Technology Platform, including Point of Sale (POS), Inventory Management, Labor Management, Makeline Optimization, and Driver Dispatch Solutions across our 3,000+ restaurant network. 
 
This role is ideal for a seasoned project leader with a proven track record managing large-scale enterprise technology transformations within the restaurant or retail industry. The successful candidate will be responsible for coordinating across internal business units, franchisee partners, and multiple vendors to deliver a seamless, phased rollout that enhances restaurant operations, data integrity, and guest experience. 

Key Responsibilities 

• Lead the full lifecycle of the enterprise implementation — from discovery and design through pilot, national rollout, and stabilization. 

• Develop and manage the master implementation roadmap, milestones, dependencies, and risk mitigation plans. 
• Partner with functional owners (Operations, Finance, IT, Digital, and Franchise Services) to align priorities and ensure readiness across all markets. 
• Coordinate multiple concurrent workstreams across POS, Inventory, Labor, Makeline, and Dispatch to ensure integrated delivery. 

Vendor & Stakeholder Management 

• Serve as the primary liaison between internal teams and external vendors (POS, labor, inventory, and dispatch providers). 
• Oversee vendor performance, ensuring adherence to contractual deliverables, SLAs, and quality standards. 
• Manage escalations, dependencies, and decision-making forums with clear documentation and accountability. 
• Work closely with franchisee operators to ensure change management, adoption, and feedback loops are built into rollout plans.

Execution & Governance 

• Establish and maintain detailed project documentation including RACI matrices, RAID logs, and deployment readiness scorecards. 
• Track progress through regular executive updates, dashboards, and post-implementation reviews. 
• Manage budgets, forecasts, and vendor invoices for multi-million-dollar technology investments. 
• Partner with deployment and field teams to oversee pilot results, validation criteria, and phased expansion. 

Change Management & Training 

• Partner with Training and Operations teams to ensure robust deployment readiness, training materials, and communication plans. 
• Drive alignment on standard operating procedures, process adjustments, and support models for restaurants and franchisees. 
• Facilitate ongoing lessons-learned sessions to continuously improve implementation efficiency and quality. 

Qualifications 

• 10+ years of experience in project/program management, including 5+ years leading enterprise-scale technology implementations in restaurant (QSR/Fast Casual) or retail environments.

• Proven experience delivering multi-system deployments (POS, Labor, Inventory, Dispatch, or equivalent restaurant technology stack). 

• Strong vendor management skills and experience driving results across multiple partners and technical teams. Deep understanding of restaurant operations, system integrations (API/middleware), and franchise business models.

• Exceptional communication and executive presentation skills; able to translate technical topics into business terms. 

• Experience with Agile and Waterfall hybrid methodologies, program governance, and structured rollout frameworks. 

• Experience delivering multi-system deployments (POS, Labor, Inventory, Dispatch, or equivalent restaurant technology stack). 
• Deep understanding of restaurant operations, system integrations (API/middleware), and franchise business models. 

• Strong vendor management skills and experience driving results across multiple partners and technical teams. 

• Exceptional communication and executive presentation skills; able to translate technical topics into business terms. 

• Experience with Agile and Waterfall hybrid methodologies, program governance, and structured rollout frameworks. 

Preferred 

• PMP, PgMP, or Agile certification (Scrum Master, SAFe, etc.). 
• Experience managing rollouts across 3,000+ multi-unit franchise or corporate-owned restaurants. 
• Familiarity with PAR Brink, NCR, S4D, Fourth, R365, or Deliverect platforms. 
• Bachelor’s degree in Business, Information Systems, or related field; MBA or equivalent experience preferred. 

Success Indicators 

• On-time and on-budget delivery of major technology milestones. 
• Smooth adoption across corporate and franchise restaurants. 
• Improved operational efficiency and accuracy across POS, inventory, and labor workflows. 
• Positive vendor partnership health and governance adherence. 
• High internal and franchisee satisfaction during and post-rollout.