Senior Manager, Operations Excellence, International

Job Summary

The Senior Manager, UK Operations Excellence is responsible to lead cross-functional initiatives focused on process excellence, operational scalability, and customer experience. Ensure our frontline teams are set up for success—through systems, training, standards, and continuous improvement that align with business growth and evolving consumer expectations.

Duties and Responsibilities (other duties as assigned) 

Strategic Leadership & Business Impact

• Define and execute the operational excellence strategy aligned with business goals, brand positioning, and growth plans.

• Provide strategic advice, translating business challenges into operational solutions that drive performance and profitability.

• Lead cross-functional steering groups to prioritize and govern key transformation initiatives.

• Act as the Project lead on key company level operational initiatives.

• Operational Excellence & Continuous Improvement

• Own the development and deployment of standardized operating procedures across all stores to ensure efficiency, consistency, and scalability

• Implement continuous improvement frameworks to improve speed of service, cost control, quality, and employee productivity

• Identify operational friction points in-store, delivering solutions through innovation, tech, or process redesign.

Brand Standards & Operational Consistency

• Develop tools and resources that allow the drive the adherence of brand standards across company-owned and franchised stores

• Partner with QA, Marketing, R&D and Training teams to align operations with brand experience, menu strategy, and customer service expectations.

• Oversee and steward the communications and guidance on operational procedures and brand standards communication to stores.

New Product & Menu Implementation

• Serve as operations lead for new product and menu launches—ensuring process feasibility, kitchen flow efficiency, and frontline readiness.

• Collaborate with R&D, Marketing, and Supply Chain to operationalize menu innovations, balancing speed, quality, and cost-efficiency.

• Lead pilot testing, gather feedback, and optimize execution before national rollouts.

• Enable cross-functional collaboration with the menu team, facilitating and leading the cross-functional working group

• Training, Culture & Capability Building

• Lead the implementation of training programs focused on operational excellence, including onboarding, leadership development, and continuous learning.

• Build tools to drive performance and foster a culture of excellence.

• Project & Change Management

• Lead end-to-end delivery of complex, cross-functional projects such as store, digital ops rollouts, and ops excellence initiatives 

• Develop project charters, business cases, and implementation plans that align with timelines and ROI expectations.

• Ensure change initiatives are well-communicated, locally adaptable, and embedded through strong change management practices.

• Serve as the governance lead for UK operation process changes and manual updates. 

Functional Skills:     Education, Experience & Certifications