Technical Delivery Manager

Location  

Louisville, KY or Remote Eligible within the United States  

Role Overview  

The Technical Delivery Manager plays a critical leadership role in Papa John’s Fulfillment and Delivery Technology organization. This role is accountable for end-to-end delivery of complex, cross-functional technical initiatives that directly enable operators, customers, and global markets. The individual will manage the top of the funnel for work intake, oversee program execution, coordinate cross-team dependencies, and ensure consistent, high-quality delivery across internal teams and external vendors.  

This role bridges business strategy, product intent, and engineering execution, ensuring that delivery outcomes align with Papa John’s operational goals and customer experience standards.  

Key Responsibilities  

Program and Delivery Execution  

• Own delivery execution across multiple concurrent initiatives from intake through release, ensuring predictable timelines, quality outcomes, and transparent reporting  

• Develop and maintain integrated delivery plans that account for dependencies across product, engineering, infrastructure, data, and external partners  

• Proactively identify delivery risks, mitigate issues, and drive corrective actions to maintain momentum and delivery confidence  

Intake and Portfolio Management  

• Serve as a primary owner of the work intake process, partnering with product, business, and technology stakeholders to evaluate scope, sequencing, and delivery feasibility  

• Balance demand against capacity while ensuring alignment to strategic priorities in the fulfillment and delivery domain  

• Translate business initiatives into executable delivery plans with clear milestones and outcomes  

Agile Delivery Leadership  

• Lead Agile delivery practices across one or more teams, ensuring consistent application of Scrum or Kanban principles  

• Facilitate sprint planning, backlog refinement, delivery reviews, and retrospectives  

• Promote continuous improvement in delivery velocity, predictability, and team health  

Stakeholder and Executive Communication  

• Act as a trusted delivery partner to product leaders, operators, and senior technology leadership  

• Provide clear, concise communication on status, risks, dependencies, and delivery outcomes  

• Align technical delivery plans with business objectives and operational realities  

Global Team and Vendor Oversight  

• Oversee delivery across a global development model, coordinating work across time zones and cultures  

• Manage delivery accountability with multiple technology vendors, ensuring commitments are met and quality standards are upheld  

• Establish clear delivery expectations, governance, and performance metrics for vendor partners  

Technical Enablement  

• Partner closely with engineering leadership to ensure delivery plans reflect sound technical design, architecture decisions, and best practices  

• Support delivery of capabilities across fulfillment, routing, dispatch, tracking, and customer-facing delivery experiences  

• Ensure delivered solutions are operationally ready and scalable for global use  

Required Skills and Experience  

Core Qualifications  

• Bachelor’s degree in Computer Science, Information Technology, or a related field  

• 7 or more years of experience in technical delivery management, technical product management, technical program management, or complex project delivery roles  

• Proven experience delivering large-scale, cross-team technical initiatives  

Required Skills  

• Strong proficiency with Jira and related Agile planning and reporting tools  

• Deep understanding of Agile delivery methodologies, including Scrum and Kanban  

• Excellent project and program management skills with the ability to manage scope, timelines, risks, and dependencies  

• Exceptional communication skills with the ability to translate technical detail into executive-level insights   

Nice-to-Have Skills  

• Experience with Java-based systems and modern service-oriented architectures  

• Familiarity with Google Cloud Platform (GCP) environments and cloud-native delivery models  

• Exposure to GIS, Routing, Fulfillment, Logistics, QSR, Hospitality, or Delivery platforms  

• Experience supporting operational or customer-facing technology in high-availability environments  

Leadership Competencies  

• Customer-centric mindset with a focus on operational excellence  

• Results-driven execution with a bias for action and ownership  

• Strong collaboration skills across product, engineering, operations, and vendors  

• Commitment to continuous improvement and delivery maturity