Restaurant Team Member

Job Summary

The Restaurant Team member performs assigned workstation duties to ensure quality products and service are delivered to our customers meeting Papa John’s standards. Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, PIZZAcademy, Team Member Handbook, and with federal, state, and local laws and ordinances. 

Duties and Responsibilities

• Perform assigned workstation duties including making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person, and acting with a sense of urgency in everything they do. 

• Work as a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift.  Enhance the company’s image by complying with uniform and appearance standards.  Contribute to an atmosphere of teamwork, energy and fun. 

• Accurately use the FOCUS System, process cash, and/or credit card transactions.  Support sales efforts by suggestively selling to increase the check average when taking an order.  Protect the company’s assets by maintaining organized, safe and clean work areas; complying with safety and security standards at all times. 

• Responsible for quickly and accurately delivering food from the kitchen to customer’s vehicle. 

• Follow proper sanitation and food safety principles and ensure that the food is delivered hot to customers outdoors.

Education, Experience & Certifications

• High School diploma or GED preferred 

• Serv-Safe/Local or State Food Service Certification preferred 

• Successful and stable employment history 

• If cross-trained as a delivery driver, must have a driver’s license valid under the laws of the state(s) where the team member works, acceptable motor vehicle record, proof of insurance,  a satisfactory vehicle, and the ability to drive 

• Bilingual in certain markets 

• Non-exempt, hourly position 

• Provide additional documentation as required by individual states 

• Must be 18 years of age or older to perform the following duties at Papa John’s: pizza loading, oven tending, pizza cutting, dough docking, dishwashing, and pizza delivery

• Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise 

Functional Skills

• Cash Management skills or Financial & Business Acumen 

• Planning & Prioritization: highest impact, highest value 

• Communicates Effectively and Candidly 

• Process Improvement: Strive to continually improve 

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success

• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult

• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first

• INNOVATE TO WIN - We champion and challenge for a better way in all we do

• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence

• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges

• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo

• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry

• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.