Job Summary

The Senior Manager, Technical Delivery Management orchestrates enterprise-level delivery across our ecommerce omnichannel platform. This role owns the org-wide delivery operating model — standards, governance, tooling, budgets, staffing, and KPIs — and shapes platform architecture and technical delivery vision in partnership with engineering and product leadership. The ideal candidate is a strategic thinker with a bias for action, a track record of building high-performing delivery organizations, and the credibility to drive an enterprise-wide culture of operational excellence.

Projects You Will Work On

This role leads delivery of high-impact initiatives shaping the future of our ecommerce omnichannel platform — both net-new innovation and critical platform enhancements — keeping the business competitive, responsive, and customer-focused.

Duties and Responsibilities

Delivery Leadership

• Lead org-wide delivery across ecommerce platforms, ensuring business outcomes, scalability, and performance across multiple concurrent programs.
• Establish org-wide delivery metrics and reporting standards, driving measurable, data-led improvement rather than reactive firefighting.
• Serve as the escalation point for enterprise-level delivery risk, defining the org's risk management strategy rather than managing risk program-by-program.

Standards & Governance

• Define and implement delivery standards, governance frameworks, and tooling strategy adopted across the entire TDM function — not just a single portfolio or team.
• Own the org-wide delivery governance model (RAID, escalation paths, delivery artifacts), setting the benchmark other teams are measured against.
• Define the org's technology and tooling roadmap, evaluating platform and delivery tooling investments with a clear business case.

Financial Ownership

• Own budget strategy at the org level — headcount, tooling, contractor spend — tracking against plan and driving measurable cost efficiency and ROI improvement.
• Own workforce planning and capacity modeling across the TDM organization, ensuring resourcing is proactively aligned to portfolio demand rather than reactively filled.

Partnerships & Stakeholders

• Partner with product and engineering leadership to align roadmaps, resourcing, and cross-team dependencies at the enterprise level.
• Represent Technical Delivery Management at executive forums and steering committees, shaping the executive agenda and building organizational credibility for the function.
• Define the strategy-to-execution operating model that connects business strategy to delivery plans across the portfolio.

People Management

• Directly manage and develop a team of Technical Delivery Managers, setting clear expectations, conducting regular 1:1s and performance reviews, and owning hiring, onboarding, and performance management decisions for the team.
• Balance day-to-day people leadership — workload distribution, career development, performance issues — with the org-wide capability-building work below.

Culture & Talent Development

• Build the org-wide TDM capability pipeline: define hiring strategy, onboarding standards, and succession planning for future delivery leaders.
• Design and own the org-wide coaching and mentoring framework for Delivery Managers, driving cohort-level capability growth, not just individual feedback.
• Own the TDM Community of Practice strategy, setting the agenda and measuring its impact on delivery maturity across teams.

Strategic & Technical Decision-Making

• Define the org-wide technical delivery vision, credibly guiding architecture and platform evolution decisions in business context.
• Drive an org-wide, data-driven delivery culture — decisions grounded in delivery KPIs and portfolio health data, not anecdote.
• Translate business strategy into an executable, portfolio-wide roadmap and delivery framework.

Education, Experience & Certifications

• Bachelor's degree in Computer Science, Engineering, Business Administration, or related field.
• 10+ years of experience in technical delivery management or program management, ideally in a digital or ecommerce environment, including experience managing managers (not just individual contributors).
• 3+ years of direct people management experience, including hiring, performance management, and career development of Technical Delivery Managers and/or Business Analysts.
• Demonstrated track record building and scaling high-performing delivery organizations, leading matrixed groups through influence.
• Certifications in Agile, Scrum, or PMP preferred.
• QSR experience preferred.

Functional Skills

• Technical Proficiency: Guides architectural decisions and drives platform evolution across ecommerce initiatives.
• Delivery Standards & Governance: Establishes org-wide frameworks, tools, and metrics for consistent, predictable execution — the benchmark other programs are measured against.
• Business Acumen: Connects delivery outcomes to business strategy and product priorities at the portfolio level.
• Financial Acumen: Owns budget strategy, tracks ROI, and optimizes org-wide resource allocation for maximum value.
• Leadership & Mentorship: Directly manages and develops a team of TDMs and BAs while building capability pipelines and succession plans for future delivery leaders; designs coaching frameworks, not just delivers coaching.
• Decision-Making: Uses portfolio-level data to balance speed, quality, and risk, enabling organizational agility.

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success

• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult

• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first

• INNOVATE TO WIN - We champion and challenge for a better way in all we do

• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence

• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges

• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo

• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry

• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.