Implementation Specialist, Restaurant Systems

Job Summary

The Implementation Specialist, Restaurant Systems is responsible for assisting in the rollout of our the Back of House (BOH) software designed to optimize labor costs, manage food waste, and streamline employee scheduling.

This position is a unique blend of hands-on training and backend data analysis. The role partners directly with our software vendor to co-facilitate large-scale training classes for restaurant management teams. In addition, the role is responsible to analyze data, helping to build, validate, and implement critical labor rules and analytics across both corporate and franchisee-owned locations.

Duties and Responsibilities (other duties as assigned)

Program Deployment & Execution

Training & Implementation (Classroom Facilitation)

• Co-Facilitate Training: Partner with our software vendor to deliver engaging, high-energy training sessions for large groups of general managers, district managers, and franchisees.
• System Adoption: Ensure end-users thoroughly understand BOH systems, including scheduling tools, inventory management, and labor matrix configurations.

Labor System Configuration & Analytics Validation

• Rule Creation & Testing: Assist in translating local labor laws, minor regulations, and company productivity standards into backend software configurations.
• Data & Analytics Validation: Audit, test, and analyze labor matrices to ensure the software accurately generates schedules, tracks metrics, and hits labor targets before deploying to live stores.
• Franchisee Support: Assist franchise owners in setting up and customizing their labor parameters, helping them interpret their data to align with operational needs while maintaining brand standards.